Hôtel Mercure Lyon Centre Lumière

Nice staff. Clean room. Just very surprising to have to oaye an extra for my dog. It was never mentioned.

This hotel does NOT have air conditioning in the rooms as they state that it's too early in the year to turn it on. This is misleading advertising when they state they have AC but do NOT provide the months that it works in the rooms. I now get to spend the next 12 days in a warm room for my vacation. Cracking a window does provide some relief however, now I hear traffic during the time that I am supposed to be sleeping. Takes 7-10 days for a refund and I will not shell out another $1500 for a hotel when THIS one should provide what it advertises....so I am stuck. Mercure ......this is terrible service and you should make AC dates clear on the advertising of this hotel. I will not use Mercure in any way in the future.

Disgusting. Cleaning is not an option in this place. Carpet was covered in hair, all furniture covered in dust.

Very friendly and helpful staff, comfortable room with good facilities. Breakfast was standard but the ground floor restaurant food is excellent. Some of the best food i've eaten in a long time. The only down side was it's not open at the weekend so had to make do with sub standard food then ! throughly recommended and well worth a trip or long stay.

The room I occupied as well as the one of my friend were smelling very bad to the point that windows had to be left open and toilet door and bathtubs evacuation covered. In the bathroom there was dust and elsewhere as well. Such a shame

We had a very bad experience in this hotel. We arrived at around 8..30pm to find the restaurant already closed. We thus had to get a pizza from across the street. It is worth asking for the drinks menu before ordering drinks (assuming they have such a menu). The restaurant looks like a canteen but the prices they charge for beer and wine give the impression you are in a top restaurant. The bill needs careful checking as they added an extra pet to our bill. This was our first time in this hotel; we definitely will not return.

Average- great comfortable bed, free minibar but coke cans were damaged so afraid they would explode when opening. didn’t reply to my request about parking and when we arrived had to park on the street because our gallery on top of the car was too high for the parking. Shower would go hot and almost burn you then cold. Carpeting on floor which I hate- but they give you slippers and robe to use which is a bonus. No restaurant in hotel available. Expensive for what it is.

abbastanza lontano dal centro e in una posizione piuttosto defilata, dispone di stanze spartane con letti piccoli e cuscini inutili ! ha poi un ristorante davvero minimal che serve su tavoloni di legno privi di tovaglietta. ottima la colazione

Dieses alte Gebäude wirkt zuerst gar nicht einladend. Innen entdeckt man, dass einiges Altes erhalten blieb und mit moderenen Bilder und Farben etwas aufgelebt wurde. Leider wurden wir nicht erwartungsmäs freundlich empfangen! An der Rezeption existierte fraglich unsere Buchung nicht. Nach langem Warten bekamen wir dann doch noch ein kleines Zimmer zugewiesen! In diesem Zimmer brillierte ein riesen TV-Bildschirm und ein bequemes Bett, das fast das ganze Zimmer ausfüllte. Ein kleines Bad mit grosser Dusche war vorhanden. Blick vom Zimmer direkt auf den Bahnhof nebenan. Der Speisesaal zeigt sich sehr ehrwürdig und geschmackvoll. Zum Abendessen gab es zur Vorspeise ohne Alternative einen Zwiebelkuchen! Der Hauptgang war gut, wenn auch nicht besonders warm. Dessert sehr gut. Leider war die Bedienung alles andere als freundlich. Wir wurden nie gefragt, ob wir nebst dem Wasser auf den Tischen noch einen Wein bestellen möchten. Man war auch nicht bereit den Hauptgang ohne Fleisch zu servieren! Als Durchgangshotel ja, ansonsten nein!