Best Western Plus Pontoon Beach

The general manager Vicky is a rude, horrible woman. She called the cops on us for asking repeatedly to see the policy on having guests in the pool. We left and went to the La Quinta right across the street and had a great experience. We stay in the area often to visit family and we will never stay at the Best Western again.

The beds need to be updated...I would have been more comfortable sleeping on a rock outside than I was in your room.My sleep was minimal at best.

It was convenient to visiting relatives in Granite City. We stayed here a year ago also and probably will again. Breakfast was adequate with enough selections for most tastes

Stayed one night and everything was amazing. Staff overnight and daytime crew were are all very friendly and helpful. The hotel was very clean and although I missed the breakfast I know it was amazing too. I took advantage of the fancy coffee machine and poured myself a latte. The area felt very safe especially since the police department is located right in front of their lot. I would absolutely stay again especially for the price. Thank you for making me very comfortable.

We were here for a wedding that started at 2 before check in. We went and spoke to Connie at the front desk and she allowed us to check in earlier so we could make it to the wedding on time. Great customer service, nice stay!

The staff was awesome and it was very quiet abd clean. Thank u

Clean and serviceable hotel in a convenient location for our needs (a place in IL near but not in St. Louis). Beds were a bit hard but not bad. Located in a sort of "hotel park" with several other hotels and not much else around, but if you don't need shopping or amenities nearby, the location is fine. Would stay here again.

I liked the people and how comfortable the beds are.

Very comfortable beds and pillows. The tub needed a good thoroughly cleaning, but other than that it was very nice. Vicki (the GM) and Connie (morning front desk) were amazing. When told about the tub, Connie offered to personally clean the tub to ensure it was up to standard and Vicki ensured we were taken care of as well. Only recommendation would be regarding the breakfast. Replace the meat (pork) with turkey. Not everyone can eat pork (health, religious, etc) however most people can eat the turkey. If not offer a no meat substitute (such as gravy with no sausage). Thank you Connie and Vicki you ladies are wonderful!