Dear Hotel Madrid

I have been calling the hotel twice to ask for following - one on last night which they ask me write a email for request, the hotline is not for any enquiries; second time now which is in vain. Also tried to write email and ask Trip platform to follow up, two days later still no update. Super bad customer service that I would not recommend for anyone going to this city. Do risk your experience! Very bad!

Love this hotel so much

It is literally In the heart of Madrid! Lots of food eateries around! Beautiful rooftop bar!

房間塵土飛揚 前台傲慢無理 對待顧客和訓斥小學生一樣 如果不是剛下飛機旅途勞累 我們就寧可損失金錢也要換酒店的 早餐品種極其少

真的垃圾，退個按金nm的能拖一個多星期。收按金一秒鐘。從國內轉賬都不要一個星期。再也不會選這個酒店了

Each hotel is free to set its own prices and what is included and not. In this case the hotel chose not to include breakfast which I find disturbing, but ok as I simply just add the fee to get a fair comparison when deciding between various hotels. Upon check-in I was again informed that breakfast was not included but available for an extra charge and that I had to preorder/make a reservation. As soon as I came into the room I went to the breakfast reservation page only to find that first available slot was after 930!!! Breakfast is by far the most important meal of the day and not having breakfast totally ruins the day. It doesn't matter if the room looked this or that way, of the pillow was soft or hard, if there was a peekaboo shower, a bath tub or rain shower or whether or not the slippers were comfy or not. Without breakfast the entire stay was totally useless. In the end I’m glad I wasn’t charged 20 Euros for the non existing breakfast. Will have to think more carefully before choosing my next hotel.

Hotel is in a very good location, walkable distance from interesting places. Hotel needs some maintenance, replace carpets, etc. Breakfast is good, however the area is small compared with hotel size and you need to reserve a time. Front desk Adrian and Paula were very helpful. Raul and the guys at restaurant were also very polite and attentive.

Location,location, location! You don't need the RIU, when you have Dear Hotel!

Great base for a trip to Madrid, quite close to the palace, cathedral, opera house, fabulous shopping and some great green park space. Madrid is a great city for site seeing, eating, drinking, shopping and just enjoying yourself