DoubleTree by Hilton Makkah Jabal Omar

Unfortunately cleanliness wasn’t good, location not near to haram (although they have a shuttle bus). First, they gave me a room equipped for handicapped people, and when I asked why? They said it’s based on trip.com request! The room was annoying for me. When I refused the room and insisted on changing it, they provided me with another but there was broken glass on the carpet and pillows smell wasn’t good.

Everything went excellent, front deal staff are great . Housekeeping service is a little slow , but generally speaking it’s great hotel with excellent services.

*************, Was a wonderful experience staying in Doubletree Hotel in Makkah. Will come again, Insyaallah. Thank you Doubletree for your service and hospitality.

The hotel itself is beautiful and bed very comfortable plus the location is close to the Haram and accessible by free bus shuttle which operates every 10 minutes. The only downside was the breakfast, it had very few items and it was the same for all the days we stayed plus some of the food was not fresh. My advice to future travellers is to not include breakfast in your package and just buy from the mall close by. You will save and get to choose.

I was surprised to see the hotel was so big and nice and clean. Upon arrival at the lobby a guest officer welcome me with a smile with a friendly conversation we had, I feel so welcome. All the stuff are very friendly and helpful too. The best about the hotel is, is not far from Masjidilharam. Normally I just walk to the Masjidilharam and sometimes I will just take the shuttle bus. The shuttle bus service was awesome, they will arrive every 10 to 15min I guess. Morning breakfast was excellent, food is yummy. Everyday they will change the many and the food never failed, always excellent the food they provide for us. Food and drinks complete, everything they have. And the stuff at the restaurant, all of them are tip top excellent customer service, never failed to great and welcome every single guest, and always come to the table and ask you, if you need anyhelp. Well done guys 👏👏😊👍🏽👍🏽👍🏽👍🏽👍🏽 Ok, now I want to talk about the room. The room was nice, big and clean. I get a very good sleep after a long day. But sorry , I just need to highlight one thing about the bathroom. When i taking shower, the whole toilet will full off water. And the tiles is slippery, when is wet with full of water. From what I notice , there is no shower curtains and between wet and dry area there is no gutter. That's the reason how hard I try to avoid not to make the whole toilet wet , but no matter how is still will get a pool of water. Hehehe For me I fine, I just consent about the elderly, children or handicap. Is to dangerous for them to use this toilet. And yes, Unfortunately, the room I get is a handicap room. Which I don't mind at all. So please please please, the management have to check and take this seriously. Overall, everything was excellent 10/10👏👏😊👍🏽👍🏽👍🏽👍🏽👍🏽 Only the toilet 3/10 🙏🏽😔

The hotel service was excellent They provide shuttle to Al Haram..They allow me to late check out until 6pm with fee of SAR150 only.. After check out, they allow me to leave my bag.. Then call a taxi for me also.. Recommend this hotel, new hotel and cheaper than Clock tower hotels..

Had a fantastic stay. Hotel location is in close proximity to Haram. Easily accessible via shuttle or just walking. Standards are maintained at top level. Sumptuous breakfast spread. Will always be my favourite once here in Makkah.

Everything is perfect inside the hotel but it 6 min walk from Haram

非常不錯的酒店，住過的都説好