Hampton Inn & Suites Mansfield

It was under renovation but what bothered me the most is I PAID for two queen size beds and at the time it showed that 8 were available. After a long drive and at check in they had none available and I had to share a bed. There was no communication at any point that I wouldn't get what I PAID FOR IN ADVANCE!!

This is a local hotel for us. We needed room for a few nights while work was done on my home. I would refer to anyone staying here.

We stayed for 2 nights, the first night we noticed we had no shampoo and the restroom light didn’t work, but we didn’t complain at first. The second night the restroom didn’t flush, and we had a horrible night, we were in the first floor, and there was a lot of noise in the upper floor. We called to complain but nothing happened. This is my first time writing a bad review, and it’s sad that we come to Mansfield often, we loved the area, but not the hotel.

The staff were very courteous and helpful. The window coverings did not close completely. The bathroom fan didn’t work well. Also, the cover for the drain in the shower was not secure. It was inconvenient to not be able to enter with our keycard at the nearest our room but I assume that was for security reasons. I will address the room charges separately.

The staff was friendly, the room was spacious and clean. The laundry facility was a plus. I had 1 load of laundry to wash before our flight the next morning. It was an affordable pleasant experience at this hotel.

Needed a room to hold our family of 5, they had a large suite. Breakfast was hot and tasty. I wish they had brown sugar for the oa**eal but it was still good. The hotel was clean and even had hand sanitizer outside the elevator. Very nice. I would have liked to know about the $50/day deposit before our arrival. I hope it doesn't take the full 30 days to refund it.

The wrong room was booked. The beds are horrible they are not pillow top. They were on a metal wire base. The breakfast was horrible. The air conditioner made a horrible noise all night.

Bar light did not work No hook on back of bathroom door, just bracket No, second blanket, only mattress pad from front desk Only warm water Shower turn on off very touchy No microwave but microwave popcorn. Where do you make it? Bathroom, door sticks, and screeches Very squeaky bed

We were in town for one night with our 3 kids under 10 for a series of hockey games. Had a queen suite on the first floor. I don’t normally leave reviews, but this was one of the poorer stays we’ve had at a hotel. First off, our room never fully cooled and the entire building was extremely humid and smelled of mildew. We arrived to check in at 2:45 and were told our room wouldn’t be ready for at least 30 minutes. The upholstery on the pull out couch in our room looked and felt grimy and dirty. A host of raisins fell out of the pullout when we opened it. Barely any water pressure in the shower. When someone went number 2 in the morning, the toilet would not flush. We couldn’t get the tank to fill with water. At breakfast, the cooler that milk and yogurt was kept in did not reach a food safe temperature and one of the small milks we opened had curdled despite not yet being out of date. The gravy for biscuits and gravy was also kept warm in a crock pot which I thought was a bit unprofessional.