Royal London Apart & Hotel

Very horrible experience, words can't describe. False advertisement on the hotel and the room itself. When we got there the man said we have standard breakfast which was bread and jam which could not fill up a child. Then when it came to the room we had to share a bathroom and toilet with 2 other rooms which was next to us. Even though we booked a room for ourselves. Dirty towels and bedsheets and the worst thing was the room had an a/c unit but we could not use because the remote was missing. I informed the management and they said your room is standard room and does not cone with a/c. It was obvious they wanted more money from us. The management was very rude and kept insisting the problem was with our booking and refused to help. Try to avoid coming here as they will rob you in broad daylight. Completely unacceptable

Hotel wasn't as the pictures the showers didn't have a shower head, no towels, no doors to our room, no wardrobes. Also on the first day they said LoveHoldays is a scam and you have to pay us money. I am not happy with the way they treated us The breakfast was just a coffee machine so we just ate outside