Hollywood Casino St. Louis

The hotel is wonderful. They were lacking staff, it being after covid.

The hotel workers were nice and friendly. The lady who checked me in was knowledgeable and amazing. She made sure to make me feel welcomed and even went over the different restaurants with me. Our only complaint was our toilet was messed up so you had to manually reach in the backand push the flapper part down. We did not mention it until we left, but i am sure they wouldve fixed promptly if we had asked. The bed was comfortable, but the middle section was loud and made lots of noise if you moved. I am guessing it was due to a king mattress on 2 twin sized box springs.

We really enjoyed our stay. I loved the fact that someone couldn’t reach a floor without a key card for a room on that floor. Really gave you a good sense of safety. Everything was clean and easy to access. I was confused as there were so many restaurants listed as an option in the hotel. But most of them were only available to VIP members.

We enjoy the hotel/casino because everything you need as far as food/gambling/and a comfortable room is right there.

Rooms are very clean though dated a bit for the price. Staff and ****** area are great. Food options limited

You could hear something leaking all night on 11th floor followed by BANG BANG BANG which i have to assume was air moving in the pipes. Fiance found a bunch of hair in the drain when she went tonuse the tub (didnt get to use it) and also found a ton of flower peddals all over the floor in corners and at the edge of the bed. Which made us quesrion the bed itself. Other than the toom being different than the one i clicked buy on it was a hotel room, nothing special about it. Which isnwhat i thought i purchaced.

Room 204 smelled upon arrival. Think the sink pipes need to be cleaned. Ac would not cool very well and it’s 45-50 degrees outside. Only had one friendly bar tender. Had a fruit fly in gin at one bar. Bartender seemed unphased. No apology. This used to be a great place going back to players island then harrahs. Now seems less games and is getting run down fast. Everywhere you look ceiling or floors need help. Too bad this used to be really cool with the saltwater fish tank you could play at the bar and relax.

I’ve stayed before and it seems they’ve remodeled the rooms. The barn doors on the bathrooms are very non-private and the rooms are pretty small for what they are charging. I don’t like getting in the shower to turn it own, I prefer water be warm when I get in. Not fond of the guessing game. We had a double queen and it was just really small. My son had a king, he said the same thing… no room to move around really but it was ok I guess. Your staff was amazing though Everyone so nice I like that about your ****** One thing I did notice people were smoking in non smoking areas. May seem petty but those of us that can’t tolerate smoke well, bad lungs, allergies, etc…we appreciate the non smoking areas

I felt the the room description was way off I picked the king suit that sleeps 3. It does not sleep three there is no pull out sofa in the sofa. You sleep on the cushions that were not wide enough to sleep on. They offered to bring a cot up but that was for a child. They did put us in the small two queen room they said they did not have the bigger queen room available.