I had a broken bed ( found out when I went to bed at 1130pm) When brought to their attention the MANAGER SAID “ it wasn’t broken before” the pool was conveniently shut down due to maintenance around the time they had a booked conference party. It didn’t open back up. One amenity gone. Could not go anywhere after 8! Because those who were there for the party had taken up all the spots and those who paid to stay at the hotel had no where to park, & had to drive down the street to park & walk to the hotel, so we couldn’t risk leaving the hotel that we paid to stay the night not the ones who were there to party and leave! And not have a spot to park our car. Another amenity gone. Because I wanted to check in and assign my room to myself so I didn’t have to it when I got back from the cheer competition ( avoid the hustle and bustle) they made me PAY $25! I didn’t even stay.
This hotel DID NOTHING TO fix it. No discount nothing. Instead they blamed me for a bed that was already broken and charged me extra…
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