Extended Stay America Suites - Charlotte - Matthews

If I can give no stars I would awful awful awful all I got to say was they never came and changed the linen

1st time at Extended Stay. Had great potential loved the room layout and amenities (employees were VERY friendly) but... 1. Fleas on the bed (was bit several times) 2. Cleaning lady didn't clean the shower 3. Floor was dirty 4. Wokeup 2am with garbage pickup outside 5. Had to walk thru smoking areas to get into bldg (felt unsafe) 6. Mattress was cheap 7. Upon walking into the room I was overtaken by the smell of bleach. I opened the window and left. When i returned late in the evening the smell wasn't as overwhelming enough to speak to the front desk. I don't usually give reviews, life isn't perfect. But I'm 65yo, I've traveled quite a bit with my contractor husband. I really liked the kitchenette, bathroom, furniture, made it feel like "home". With some tweaks it would be a place I'd choose again over more pricey hotels. Thanks for listening and Happy Holidays!

I was surprised by the upcharge for pets as not included on ******* booking. Also had to request plates, cups and coffee maker from front desk as opposed to being available in room. Front desk in morning was super friendly but breakfast was granolas bars and instant oatmeal.

My room was super clean, bed was very comfy and it was quite ! Location was great not to far from Charlotte and only 8 minute drive from shops and restaurants plus many little fast foods / buffets near by. I really loved that the room had a full kitchen with a full fridge plus how clean the bathroom and room was. Will definitely be staying here again.

Room had bugs it had a odor there was nobody at front desk for 90 percent of stay

Crowded and overbooked? Supposedly only “no rent” rooms were available. I could hear every single word spoken and just about whispered through the walls . The hotel was very loud throughout the night both inside and out. None of the amenities were actually there in the room, they had to be borrowed from the front desk making my very late arrival and early cup of coffee a little of a hassle.

Hotel was clean ,quiet and safe . Only thing i didn’t like was there was no Dishes or pots.

Honestly, it's a very pleasing hotel! The service in there is really good and workers are very respectful and nice! Now I will say the price of the hotel was a little pricey for its conditions and what it provides (free breakfast). Of course when you choose one with free breakfast you expect a lot but this one does provide a couple little treats for you to munch on and it's completely understandable due to the size of its lobby. Good coffee! Rooms are clean and it feels like a very comfortable spot to sleep in. Beds are as well very nicely stable and comfortable.

Loud music until 2:00 am fighting and arguing in the next room and above terrible place to stay!