Red Roof Inn Syracuse

Great customer service very accommodating. I can’t complain.

Asked for towels and didn’t get them until a few hours later but the lady at the front desk is so sweet she helped me out!

when checking in we tried to arrive early and the kay at the desk was a bit abrupt and somewhat rude in the manner in which she told us we cannot check in early. lack of tack and professionalism. when came back we were checked in quickly with no problems. the room was clean and the only noise came from the employee laundry room in which the dryer made thumping noises into our room. when it was not operating the room was quiet. somewhere in between our stay we walked outside to hear rain music blasting extremely loudly from somewhere on the 2nd floor but when we went inside our room couldn’t hear it. the last few days of our stay the shower staying backing up with water while we showered which was a bit annoying and cause big dirt ring to stain the bathtub. the check out was just as quick and seamless as the check in.

People were fighting in the common area's. The heaters in the room kept clicking through out the night like water dripping on steel. The AC unit in room 220 did not work.

It was perfect for my overnight stay in Syracuse. The AC unit didn’t have a heat option and it was below freezing outside so my room was a little chilly but bearable. Considering what I paid and I was only there a night, it was fine

The guy at the reception was nice and helpful. He went to find towels for us when there was none in the room. Other than that, the experience was the worst that we have had in all the red roofs that we have been a patron of. First of all, there were NO TOWELS. Although it was supposed to be smoke free, the room and everything in the room REEKED of CIGARETTE SMELL. Our clothes stank of cigarette smell after sleeping there for one night. The door to the washroom couldn't close properly, probably because a Jack Reacher wannabe kicked it down before we came that night. Other than that, TV was good, beds were ok, water pressure from shower was good. I have been to other red roof inns in Henrietta, Binghampton, and Clifton park, but this one in Syracuse by far is the worst! It has complete changed my impression of red roof inn. Apparently not all red roofs are made equal!

The Hotel was convenient to the highway but only a single restaurant nearby.

Normally we have great stays here. It is clean & updated, & the staff is usually extremely helpful. This time, it was terrible. We realized we needed towels, a bathmat, & a trasbag since there wasn't one in the can, so I tried calling the desk. (We are mobility-impaired, & walking all the way there from the third floor is unrealistic for us except in an emergency.) The line was busy for 45 minutes. Finally got through, and I was questioned as to whether I actually needed towels, but the woman finally said she would bring some. By that time, it was after 9 pm. So we waited & waited...no towels. Tried calling again. Busy. Busy. Busy. Then the phone just rang & rang. We needed towels AND sleep, so hubby decided to walk down. It was intensely painful for him, by the way, & he is still in pain this morning. That was after 11:30 pm. He was told someone would bring towels...it was nearly 1 am before we got the towels, with no explanation or apology. No bathmat. No trashbag, but we got a couple of towels... After finally showering, and now with less than 4.5 hours sleep, we need to drive several hours this morning. I can't believe we paid to be treated this way.

Room had no towels, toiletries, etc. & front desk had none to give out. Heat was turned off so room was 40 degrees when I checked in (30 degrees outside). Trash left outside rooms. Ice cubes scattered all over the stairwell. The only plus was a friendly desk clerk.