Heritage the Villas

Terrible place. Staff doesn’t care: They tell u to sleep on the floor or leave. Do not stay here with kids . That’s us sleeping on the floor coz our Acs don’t work in a 4 bedroom villa. We dealt with a lady called Melanie at the front desk and she had an attitude of leave coz your reviews are meaningless

Booked a villa for a week for our honeymoon. Honestly could no fault anything, everything wad incredible. To start, the villa was beautiful and spotless clean. 2 bedrooms, en suites, pool with poolside BBQ grill and loungers and sofas and tables with chairs, outside showers. Fully equipped kitchen and utility room with washing machine and drier. Each villa gets their own golf buggy to drive around the resort and golf courses (absolutely loves this) The resort: had half board options at 2 restaurants but we tried most of the other 12 or 13 on the resort. Also tried snorkeling, and regular walks along the beach at the resort. The spa was brilliant and had lots of offers. Food: As mentioned, excellent restaurants everywhere. Most importantly they catered for my allergies perfectly; every menu at every restaurant was clearly labelled with allergy info on each dish. All nest was also halal according to the resort (apart from the pork products of course) Staff: We could not have wished for more helpful and kind staff at the resort. They were on hand 24/7 to answer any queries + helped a great deal giving advice regarding things to do in mauritius. Overall: 10/10, we had an amazing honeymoon to remember. Big thanks to all the staff at Heritage the Villas, as well as at Heritage Awali and Telfair (in particular Adarsh)

Our review is kind of split into two parts. To start with, our overall rating is for the resort as a whole, which was very good. Having access to the 2 different hotels, along with free kids club and golf made this an absolute winner. We went to both resorts, and would say Telfair was our preferred due to style and amenities, but it was nice to have the beach and restaurant options of both , Yes there were a couple of minor issues - staff were not entirely clued up on a Gourmet Bliss (All Inclusive) package, and seemed to sometimes try to charge for things that were included, and the wine selection is not really that great on the GB package, but it did at least include Champagne - but overall it was a great experience and resort. Our review The Villas is a bit of a different. Our accommodation itself was fantastic (we stayed in a 3 bed villa, which was great with loads of space, outside area with a pool and view of the golf course). However, what we were NOT aware of, nor is it made clear at the time of booking, is that The Villas are not actually owned by the hotel resort. They are instead privately owned, but managed by the resort on behalf of the owners (like an Airbnb). Therefore there are some key differences, which are drawbacks others should be aware of: 1. If you go for the GB package, there is no mini bar included and they do not restock your fridge daily (including replacement water) like they do if you were staying in the hotel. Fortunately, after we complained about this they agreed to supply water bottles and snacks daily, but this was an exception. Otherwise you have to pay for additional water to be supplied (which is quite costly) or smuggle it from one of the food venues. I met other people staying at the villas and they too were upset by this glaring omission 2. When checking in you are asked to sign a form agreeing to pay for any damaged items, then served with a document outlining the cost of each and every item in the villa. This is quite ridiculous, and really takes the shin of staying. I’m not planning to cause intentional damage, but there is of course natural wastage (the potential dropped glass for example) anywhere you stay, and having this hanging over you throughout the stay is very off putting. Furthermore, at the end of the stay there is then an ‘inspection’ conducted to check you have not broken anything - again, very over the top. Likewise with the buggy which is included with the villa, there is a full inspection conducted at the start which is more thorough than a car rental. I get that both the above is because they are managing the villas, but had we known this from the start we wouldn’t have booked and instead stayed at one of the hotels, which is exactly what we plan to do next time if we come back.

The villa was a really great and clean and the view was Phenomenal، unfortunately we didn’t have the chance to try the activities but i see it’s great even if you are not decided to go out side the hotel. The housekeeping were so clean and cute. The cleanliness of the pool was very good.

Pitiful experience at Heritage i had . I dont understand the concept when we asked a question to one person we were directed to another and then you have to repeat yourself on and off . High humidity in the villa which i have raised with the staff but nothing was done . We wanted to order room service and they take so long and there is no standard of answering the phone call also . I am never coming back there again !!!

Fantastic stay, couldn't have asked for more. Excellent villa with the perks of hotels. All the staff were very helpful and welcoming in ensuring our stay was very memorable. Will definitely recommend to family and friends. With limited vegetarian options in some restaurants, they were very flexible in providing other choices for us (especially chef Harjit at Zafarani). I'd like to thank Dhanraj Pateetroy (Front Office Manager) for his help in arranging things before we got here via a regular exchange of emails and Melanie (Front Office Officer) for her ongoing support during our vacation. She went above and beyond to ensure our stay was enjoyable. If you're vegetarian, then the half board option isn't suitable as you're limited to a few restaurants which don't have that much choice for vegetarians. We originally booked half-board but then had to cancel and re-book as villa only when we were notified of the restaurant restrictions. We ate at the restaurants every evening but ended up having breakfast at the villa as the breakfast options were very limited for vegetarians but cost over £20 each.