Hampton Inn Memphis-Walnut Grove/Baptist East

Great location. Service wasn’t the best! Several guest were complaining, but maybe just a bad day!

😄 front desk personnel were friendly and very nice, as was the housekeeping personnel we saw. Sitting area in lobby was bright and cheerful. ☹️ immediately upon entering through the double sliding glass doors, I was greeted with a worn out, dirty Welcome Mat and beat up luggage carts. Walking to the elevators, the hallway carpeting is stained/dirty ..The elevators -floors, walls, doors - are dirty, scratched. Air conditioning in 3rd floor hallway was not working throughout our 4-day stay. As for our guest room, bathroom didn’t have an exhaust fan, floor was dirty, carpet in room needs replacing. I noticed a security car parked on the grounds Wednesday and Thursday but only saw security personnel sitting in the car on the weekend.

Our stay has been extraordinary. The hotel is in a great and safe location. Security patrols throughout the night. Mr. Michael, and Mr. Reinaldo Mayzck (Front Desk Manager) has made my family and I feel extremely welcome. The housekeeping staff makes everything clean and refreshed. I am one to critique almost everything, so when I say this is one of the best hotels I've stayed in, I am not exaggerating. Kudos to administration and their team.

There was no hot water in my room. No maintenance man on call or available. No offer to give us another room. Rooms needed some updating.

I would highly recommend avoiding this hotel. I don't know how they are able to fly a Hampton flag and pass inspection. It's more like a Motel 6. We arrived at 1:30am and without even being asked our name or confirmation number, the front desk agent said since it was after midnight that our reservations were cancelled and we would have to try and rebook online and we wouldn't be guaranteed the same rates, etc. This was not what I wanted to hear after being on an airplane all day. I told her she didn't know what she was talking about and she kept arguing with me. I said here is my confirmation number and then she was like, "Oh, I see, you already checked in on-line so you are good to go!" um yes, this is what I was trying to say if you would've asked appropriate questions instead of just basically telling me I wasn't going to have a room. All I needed was a physical key. We got our keys and then she asked about our car and made it a point to say that cars get broken in to all of the time so just to keep an eye on it! So once that was all figured out, we went up to our room/s only to find out we had no towels and no remote and the bathroom totally smelled like ****. We had to keep our bathroom door shut our entire time. It was coming through the vents. Since it was so late and we had more than 1 room, I wasn't even going to try and ask for a different room at this point. We just wanted to get to sleep. We slept in the next morning after our late night. Breakfast is supposed to be from 6am-9am. We got downstairs at 8:40am and basically everything was out. The breakfast attendant was extremely rude when people were asking if she was going to replenish anything. We ended up going out for breakfast. Part of the reason I choose Hamptons is for the FREE HOT BREAKFAST!! Also our Heating/AC didn't work at all. There was a thermostat on the wall that didn't work, so we tried to do it on the actual unit - no luck. We had no hot water during our stay, just luke warm, the tub didn't drain so you stood in a foot of water by the end of your shower. The hotel is outdated, no fridge or microwaves in the rooms, rude staff, no vending or soda machines. I filled out the Hilton survey specifically asking for a call back and of course nobody has called yet to follow up on these issues. I heard other guests saying they didn't have hot water either. There are plenty of other choices out there to stay at. I wish I would've read the reviews before booking this hotel.

Very unclean room, even when asked to service room after 2 nights didn't clean room or even leave a full set of towels. The door barely opened and had to be forced to close. Only thing here is location to hospital, otherwise I recommend not staying here.

Breakfast very good - tasty, hot, well stocked. In room: tv remote missing; shower curtain rod loose; digital thermostat low battery; alarm clock display half working; tv was on upon initial entry into room- weird. Staff friendly & courteous. Pet fee could be $50 not 75.

Stayed one night, and multiple cars were broken in to. Hotel is outdated, and not worth staying. Strongly suggest looking for another hotel. We learned from a staff member that break ins happen regularly.

Perfect place for us for the evening. I asked for a bath tub and the very sweet lady changed our room so we had a bath. When we arrived at the room it did not have a bath. It was late so just went to sleep. I let her know in the am and she said they renovated the rooms and took out baths yet had not updated the computer codes to reflect the changes so might want to update the system…..