La Quinta Inn & Suites by Wyndham Memphis Primacy Parkway

I have stayed at a few La Quinta Hotels over the years, they have always been clean and well kept. I have no idea what happened to this location. Beer Bottles and Cans in the parking area..I understand that sometimes this could happen. The room was a bit worn, the bathroom had an odor of Natural Gas, I was concerned about my health. The room and the entire facilities showed wear and tear, not clean and not as the others I have stayed at. Ok, then every half hour or so there was a dog barking like right outside of my room. Finally at 12:30 am I went to the person on duty and asked to move my room. They asked what room was the dog barking from? I had now idea but after they told me to get all of my belongings together and come to the desk to get another room, I had heard the dog again when I gathered my things, it was right across from my room. So I informed the person of the room number and they said, "Oh, yes we know who that is", not a great answer. I was wondering why it said it was non cancellable after it was booked....now I know why.

If of all the door on our room was damaged and we couldn’t get in our room and had to get new keys 3 times. The bathroom door had no knobs on it so if you closed it you couldn’t get out. There was only 1 elevator working so I had to walk further than I needed to with 1 lung. The ice machine didn’t work on our floor had to go to the 3rd floor. The back door was always blocked so people who smoked could get back in. The toilet seat wasn’t put in so it moved every time.

Room was dirty. Never attempted to clean it. Never checked in. I would like a refund. This girl needs to be shut down. The customer service was horrible. Such a lack of empathy that it was a shame.

The Indian gentlemen checking us in is a Moran!! We made our reservation on line but he couldn't figure out how to check us in.,There's 15 guys on a sports team-the coach was complaining about the rooms being durty,dump..they rented 15 rooms at 4,000

The front door would not close and a smoke alarm beeped constantly because the 9 volt battery needed to be replaced. I told the front desk and nothing happened. Our door on 116 was difficult to open because the door lock was loose. The left side bed light shade was missing causing a bright glare if used. The desk light power outlet wouldn't work. The radio power outlets would not work.

Elevator out of service. Room dont look like pictures. Oder in hallway. Beds sunk in. Ice machine broken.

The weekend male desk managers (middle eastern)did not care about the guests’ comfort or safety. A winter storm earlier in the week kept the parking area an ice rink. One upset guest needed bedding cause they only had sheets on the bed. The manager did not provide them any blankets or offer to switch rooms. The lobby was dark and cold as was the breakfast. Not until I checked out was the lobby warm and clean and with a cheerful female desk person.

Elevator and ice machines did not work. Strong **** smell in the hallway. Rooms were cool. Clean bed and bathroom. Slept well. Good hot shower. A lot of movies channels on the tv

I was recently billed with some things that were already out of order when I arrived to the property. Management has no unity amongst the housekeepers and maintenance. They book rooms with broken rails, broken knobs and broken toilets.The breakfast’s sausages are not always done. The boiled eggs are old. The coffee isn’t always fresh or hot. Two foreign brothers works the front desk and they are very rude. They get mad when you can’t comprehend their accent. The system will bill your card twice, it’s very slow. They have laundry listed as an Amenity but it does not work and they don’t know when it will be fixed. The only one elevator works. The hotel reeks of smoke and it’s suppose to be a no smoking facility. The maids and maintenance have both expressed how the toilet and rails in my room were broken and had been broken for a while. The foreign clerk had to reset my remote and the manager still charged me for the tv not coming on which seemed to work just fine until my last day being in the hotel my kid 12 year old minor used a restroom across the hall because my 14 year old was taking a shower. The head manager stood in our face and told my son he broke into a room that was clearly left open as they admittedly do all the time. No damage to the door, we had no key. She never apologized and put us out of even after I offered to pay for the extra room as well.