Fuente Mayor Hotel Centro

The staff was excellent! Super helpful and very patient with us (we do not speak Spanish very well - thankfully, they do!). And you can't beat the location! Right in the heart of the city center. Everything you could want to see or do is minutes away. And all the best restaurants are close. Highly recommend. I would stay here again!

First 2 days front desk was great. At check out it seems the person at front desk was overwhelmed. I can understand that but would have appreciated a little bit of friendliness.

Good hotel for the price! Cleanliness could be slightly improved but felt safe and staff was nice.

It is in the center of the city so good access to places and restaurants.

Hotel Fuente Mayor Centro, under new management, implemented new policies that affected our reservations oat their city center location. We booked two rooms through *********** and reconfirmed the reservations directly with the hotel. Nevertheless, the hotel new manager informed us that due to booking issues, our reservations were moved to their new property at the bus terminal peripheral area, or we can cancel the reservations without penalties. Stranded and dissatisfied we had no choice but to compromise and spent the first night at the noisy busy terminal area and return to the center for the following two nights. Sadly, under new leadership, Fuente Mayor no longer provides superior service, cleanness and comfort declined too. However, I acknowledge the front desk and buffet personnel for their good service, I cannot say the same for the housekeeping staff.

Hotel was in a nice central location and staff were pleasant. Most helpful was Gonzale Seqouvia at the front desk who assisted us with booking and giving helpful advice around the area. Gonzale deserves the 5 STAR rating!!

Breakfast wasn’t as good as we’d expected and several things were broken in the bathroom. Also, in a room next to the stairs was noisy.

Very poor customer service. Zero response to messages sent prior to arrival. Promised bottle of wine was simply a promise broken. Rooms EXCEEDINGLY small. WAY better options for the prices they charge. Breakfast is ok but to serve Nescafé as coffee is a stretch.

Service at the front desk varied significantly; one person was very friendly, the woman when we arrived for check in was not. The main issue was with the floors for the room; they were disgusting. All hard floors and obviously not cleaned with any frequency. The amount of dirt on my feet was nasty after walking around in the room. Also, the items in the fridge aren’t free, but I didn’t see that posted anywhere in the room - let alone the prices. Next time I’d pay a little more to stay somewhere a bit nicer.