Chanpaal Hotel Boutique - Only Adults

Excellent staff all around. Ms. Maria especially, went out of her way to make our stay and vacation a wonderful and unforgettable experience. My wife and myself we be forever grateful. We will definitely return. THANK YOU MARIA

Don't go in this structure. Its a SCAM. We arrived at 9pm and they new we were arriving at that time because we send our arrival time to the structure. No one helped us with bags. This is NOT 5 stars hotel. Not even 4 stars. We booked suite of 41 meters with separate living room and we get a small room of 18m². We asked to change room because this was not we had paid for..We have been told that if we dont like our room we can sleep in another hotel. WHAT????? Since it was late and we were so much tired after 8 hours drive from Palenque we decided to stay. We asked for discount of 20% or to speak with manager but no manager and no discount. In the room was advertised shampoo, conditioner and bath gel. We found only shampoo and vanity set. Not even bath gel. 1 super tiny shampoo for 2 people as only option. Not even a carpet in front of shower. Find another choice for your stay! This place is hell.There were hair on the bed when we arrived. Breakfast that was included in the price was not in buffet style. We were given a menu in spanish and they told us we can have only 3 choises because for the rest we need to pay extra. The selection was croissant with ham and cheese, omelette and french toast. You can have only 1 dish and it was good in taste but a bit small. Omelette was only omelette without bread or anything else just a sppon of beans pure on side. We asked for fruit juice which was on menu but we were told they dont have any juice today. WhAT? We were told we can choose american style coffee with milk or local sweet limonade as only drink option for breakfast. 5 stars hotel??? Forgot it!

Our booking included cooked breakfast.The waiter seemed surprised by this,rather than sort it without fuss he made us feel uncunfortable.It needs attention around the pool,umbrella,table ,chairs etc.Room needs a fridge.On the good side ,best bed i ever slept in

With a small Hotel comes also limited offerings /amenities.only Breakfasts available , no minbar , or any other way to buy anything when arriving late for example . I enjoyed the stay !

Great rooms and full size bathrooms- great staff

I really enjoyed staying here. The staff is very nice and helpful. The restaurant serves a nice breakfast for a nominal price. It was very quiet and no problems sleeping. The bed was wonderful. The shower was fantastic. The only drawback was the internet. I had two online meetings during my stay and the service was unstable. For my second online meeting, I was permitted to use the dining room, which was not much better. If the hotel could get better internet service, it would definitely be 5 stars!

Estuvimos solo de sábado a martes y el domingo, no hicieron la limpieza del cuarto, y no había toalla, ni tapete para el piso del baño. Todo lo dumas estuvo bien.

me encantó todo El personal excelente La Comida deliciosa Todos los días desayuné algo delicioso

Habitaciones muy cómodas, excelente limpieza, personal muy servicial y excelente restaurante!