124donaldt
2 июня 2024 г.
ANTS! Everywhere in the kitchen of the rental. Notified rental contact Rosy, and the number for Teresa evidently not valid, which was our fault according to Rosy and Rosy blamed us for leaving a small bag of chips on the counter. Never had these issues in "clean" rentals. There were 100s of ants everywhere..Teresa even confirmed when she came to view. Never apologized and didn't take any action until Sun, we came in on Fri, reported Sat morning. Ants were so bad we could NOT use the kitchen. No apologies and when we asked for compensation. Why is it so hard to provide quality customer service??? Rosy said it did not warrant any as they took care of the situation 12hrs before we checked out. Worst customer service ever all they want is your $$...stay away!!!
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