The Savoy Hotel & Beach Club

Our room service was slow so they comped it. They had a fan for my husband who has COPD. They waived the resort fee. Everyone was super friendly.

Pool area and Beach Club were great. Pool area fauna is incredible and wait staff very attentive. No restaurant .

Where do I start as soon as I got there that gentleman unloading my car with the luggage damaged my Rent-A-Car by allowing the luggage rack to fall into the car and making a very big dent which causes me issues and plenty of time trying to inform enterprise Rent-A-Car, what had happened vacation time wasted. Only to get to the room and I had gotten the wrong room and they said they could not move me. They had nothing else very upsetting. The entire time I was there I had no hot water and only had maid service one day. The grounds were not really kept up and the floors in the room were not very clean, and the one sofa that you got to sit on certainly needed a cleaning as well .The only positive was the pool and the beach and location. Needless to say, I would never stay there again. It was a very expensive hotel to have all these issues. The only thing they would do for me was give me back $180 for the resort fees. Oh yes, I got a Mojito on the house.

Great older boutique hotel on the Historical List. Friendly staff, nice relaxing pool area and on the beach.

Wasn’t able to go was sick with Covid. They never called to let me try to cancel when both Orbitz and I called.

Comfortable room, beach and pool area are excellent! Staff is helpful and attentive - will absolutely stay again.

Our stay at The Savoy really was an enjoyable one. We loved having a heated pool and the beach club food was really enjoyable. The staff at the pool area was attentive and friendly. We also really loved the location of The Savoy...on Ocean Drive and close to the ocean without being in a noisy area. Really the best of South Beach. Our room was a little disappointing. The images on the website showed an aesthetic room with wallpaper, art work on the walls and an area rug located in the sitting area of our suite. But our room was so sparten and boring. No artwork, no wallpaper and nothing other than beige walls. The bathroom also could have more to offer a traveler. No shelves in the shower to put your shower products and the bathroom only offers a pedestal sink and no shelving to put products and such. Mostly a 10/10 stay. Just would love enjoyed a better room, especially as we had upgraded to a suite.

It was very disappointing to be put in a "balcony" room in which the balconies were under construction and unusable without warning or apology. It is unacceptable to charge people a higher rate for a room for a feature that is not available in their specific room.

Good location Easy beach access Staff very nice Pool food subpar Exterior rundown Rooms very clean