The Samantha by Lowkl

Ein gutes Apar**ent für ein Miami Urlaub :)

When we arrived, the gate to the apar**ent was broken and not locking. We arrived very late due to a delayed flight, which we notified the apar**ent of in advance. Once we arrived, the codes for the lock boxes for both reservations in our party were not working. We tried calling the “24 hour” number but no one answered. I was messaging ******* as well as texting the phone number I received the confirmation on. I finally received a response on the number I texted from the property. This number we were never told we could send texts to, but I was trying everything I could. I had two young children with me and my parents would couldn’t get into their room either. When the property finally responded, they asked for additional time to figure things out. Long story short, it took an hour to get the correct codes. Once we entered the rooms, my parent’s room had a tv hanging off the wall that wasn’t working. This all took place just around 12:45am and didn’t get resolved until almost 2am. There’s no parking at this facility. There is a public lot three blocks down but they only have a three hour max for parking. The area is nice and you can walk just a block over to get to the beach which is beautiful. That’s the only positive about this location.

Excellent location, just one block from the beach. They send all necessary information, including codes and self-check-in/out instructions, via email. However, upon arrival, the code to enter my unit wasn't functioning, and there was no direct contact for assistance. Resorting to calling a random number found on the internet, I received an alternative code that also proved unsuccessful. Eventually, I was provided with a physical key, though the promised lock repair never materialized. Throughout my stay, I noticed several other guests experiencing similar issues with the entry system.

Unhappy. It took me lots of time and efforts to get check in instructions!! Asked, and I was ready to pay, i really needed early check-in, NOONE CARED Service is bad. Room is ok, its like an old motel transformed to studio appts.

The photo is diffrent that propety in Real life. We have a problem with door. I Lost my money to uber Because 3 time per day the battery in door is not working. The hotel dont even give me reconpesation. Another stuff was great

I tried to contact the hotel to ask for blanket and towel, because we were 3 and I as cold.There’s no a specific number to help. After trying a lot I contacted someone, they said they would help, asked if they could get into the room in case we wasn’t there, but didn’t happen. Well, I think

The second stay and was surprised at how bad it became in just one year. 1. When we arrived, the room smelled like chemicals - turned out it was pest control. We've encountered THREE kinds of cockroaches/bugs in just one week! Were offered for someone to come and spray, but... 2. Windows were sealed and AC was broken. So breathing chemicals didn't sound like a good idea. The service guy who came confirmed that the previous guests broke the AC and... that was it! He did nothing, never came back, and I never heard back from the management on this matter. 3. Some items from the room were missing, so on a daily basis we were sending requests to the management, who confirmed the issue and promised to address it the next day... Day after day after day, until we gave up and stopped sending requests...

Mold on the roof. Killed 3 cockroach in the room. Low quality room. There was NO cleaning in the room for 5 days.

This place was ok the bad thing was that the place had roaches. I could not stay there the rest of my stay. They were everywhere. Property management was nice and they did return my money rather quickly and were quick to respond.