Courtyard Boston Westborough

環境一般 設施也有點老舊 衹是為了方便趕飛機所以住在了這裏 晚上12點半後還會突然停電 説那塊區域經常停電

Dated facilities, loud air condition, was at 2nd floor and the floor vibrating whole night and day.

Great hotel, but very isolated. Despite cleaning the room every day, they did not replace the bathroom hygiene items.

No microwave in the room. Had to go all the way to the lobby to use the one down there. Very inconvenient. Why is there none in our rooms? Had to ask for cups and coffee each morning. But yet housekeeping came in and cleaned room and gave us new towels. Their is a lack of communication between people there!!

The staff service was excellent. The room was fairly clean, however, the outside patio area was completely unusable. it was way too dirty.

The staff was excellent, very helpful and outstanding service

Their email said they’ll send a mobile key when they asked me to checkin online but I never got it. When I told the front desk, the lady receptionist sounded irritated & felt I didn’t know what a mobile key is. When we finally got the mobile key, the room had a strong odor when we opened it & seemed like the last guest smoked **** a lot. They should have ventilated the room first & didn’t assign it at once to other guests. I didn’t inform the front desk anymore as the receptionist there was not friendly at all & did not have any customer service skills. Rather than make our vacation miserable, we just had to make do. Before, they would offer grab & go breakfast for the guests, now they don’t have anything.

Overall we had a great experience from check-in to check out the room was very clean very quiet we had enough space for everything they thought of everything when with traveling families I can't say enough best stay ever. We were there for a church convention the other members had stayed at a different hotel and they ended up getting moved to location 20 minutes farther away than they needed to be this hotel kept our reservation and we had no problems so I'm very grateful. I do have to add that it mentioned that the breakfast was free but it was actually a charge. If I had to change anything it would be a little bit more information as to the area, the room, what's available and what's not. I couldn't find that in the room I wasn't given a some sort of welcome packet to kind of give us that information I wish that it was available but needless to say, we had avery good stay thank you.

Everything great. Bummer that there were no quick and inexpensive grab and go breakfast options.