Brook Hall Hotel

100% avoid getting married here the owner is horrendous to deal with - they sell you a dream and you end up with a nigh**are. A horrendous experience for a couple hetting married. Booked here for our wedding that took place 17.05.24. We had met with the wedding coordinator who was very nice and promised alot of things when we originally looked around the hotel and booked it for our wedding day. During the course of finalising all the details and having numours meetings with various different people and had different things agreed for our day. Once we started to get closer to the wedding day it became very apparent that the things we were promised over the course of the year was not going to happen - such as not being put in the correct bedrooms or suits that we had picked, little details about the wedding cake - when the wedding set up was going to happen. When it came to the day before the drinks were not ordered and had to ask for this to be done, there was no communication between the original team of wedding planners to the ones we were dealing with on the week of the wedding day. When we arrived at the venue the day before the owner of the hotel was rude to the guests who were staying at the hotel the day before with us - we had multiple of the guests come and complain to us about the sheer unprofessionalism and rudeness. The main hall was filthy and nothing was set up even though we were told this would have been done 2 days prior to enable us to put the final touches in the main hall. We had to keep asking for the hall to be cleaned and for it to be set up so we could finish off what we needed to do. This still was not done on the morning of the wedding and had to chase staff round the morning of the wedding to have the hall cleaned. The owner then blamed us for the hall not being cleaned as we had to access this. During the morning of the wedding we were told that we were not getting married outside even though this was what we booked as the owner said no as it was raining - it was 20 degrees with no rain. We had to repeatedly ask for an update about getting the lawns set up to be married outside. The owner of the hotel kept trying to tell us (the brides) how we should have our wedding and how traditional it should be. She was rude at almost every encounter - she made my partner cry before going down the aisle as she started shouting at her as she was taking photos with the photographer and she shouldn't be allowed to be walking around near the guests of the wedding as she would be seen. After this encounter the owner then cornered her and said why did she ask the guests to sit down and have drinks - even though the staff had asked the guests to do this but the owner blamed my partner and shouted at her as she allowed the guests to do this even though she was preparing to walk down the aisle. The owner then proceeded to argue with us about the order of bridesmaids and how we should do it. During our wedding day she kept pulling u

I Stayed for 2 nights for my best friends wedding. The staff are all so attentive, every single one of them, they are a total credit to the hotel. Big call out to Eddie, not only is he professional, super helpful and attentive, he works extremely hard to make sure everyone has what they need, whilst he’s simultaneously cleaning and serving! Food is really nice, and prices are reasonable. Grounds are lovely and relaxing, oh and the spa bath was fabulous. Would highly recommend.

Beautiful hidden gem. Came for a wedding the staff were fantastic and very attentive! Lady on the reception was very friendly. As was the man who kept checking we had everything we need and if we wanted anything whilst getting hair and make up. The rooms were beautiful and comfortable and the triple room we stayed in was not dated as some reviews suggest only issue was with a wobbly toilet seat. Spa bath was wonderful. The hotel is located in a quiet area with beautiful gardens which have lots of seating and is very peaceful in spots. We found the bar prices rather random and ended up paying £14 for 2 drinks at one point and £12 for 4 drinks another time. Overall we will probably come back and stay another time. I really recommend!

Stayed 2 nights for work. Good food and drink. Staff very attentive and helpful. I left behind some clothes in the wardrobe. They found them and sent to me with no fuss. Nothing was too much trouble. I would definitely stay again. Thank you Brook Hall

My partner and I rang the hotel reception to book a two-day stay using our Buy A Gift voucher. We were informed that they are no longer accepting these vouchers due to “negotiations on price”. As a hotel that clearly has a lovely exterior it’s a shame the interior is focussed on insidious business practices where customers become the losers. There was no compassion, or flexibility or “pay a supplement…” which we would have been happy enough to do (within reason). The hotel must be filled with bookings for them to deny two individuals a place to stay… I hope in the future the owners contact Buy A Gift to remove themselves off of their listings to avoid misrepresentation / traffic of genuine customers coming to their website.

went to a wedding at Brook Hall on Saturday 27th April the venue was brilliant the wedding room was amazing the staff were very helpful and friendly especial mention to Eddie who seemed to be everywhere helping people what a great day Thank you Allan and family

Stayed for one night in what was described as their “bestest” rooms . My room was the four poster with double spa bath located just at the top of the stairs . In the room , the shelve above the radiator was coming off the wall leaving the radiator cover unstable . No mention of this when I checked in but the staff must have known about this . 30 minutes in to stay, a random man walked in to room . I went to reception to discuss this and was told it was handy man who had come to repair the room and they sorry . The music being played in the reception could be heard until about 10pm . No fridge in the room which was described as a superior suite so I would expected that and you couldn’t connect the tv to any devices. Rooms basic , dated and they looked tired . £150 per night room , disappointing to say the least

Been too this place many times. Never fails to be lovely place to stay. Over the years we have been here i have yet to find a fault with either the place or the staff. Needless to say we will be back soon