Hotel Villa Cappugi

very nice hotel with very bad breakfast...the bread was always old, and very very Hard beds... I could hardly sleep at night.... I have stayed in many different hotels but I have seen like this Hard bed

I visited here with a group to see the Puccini Opera Festival. The hotel is spotlessly clean with lovely staff and a great pool. Breakfasts were excellent - wide choice, fruits, cooked eggs, meats etc and plenty of it. My only cavil was with the first set evening’s meal - a miserable chicken leg and a few chips. However our tour guide did complain and the second set meal was excellent. This complaint seems to have been given before - and not always heeded. Villa Capuggi is such a nice hotel that I wonder why they stint sometimes - even though the cost of living crisis impacts here too. Just a little more luxury and this would be the perfect Italian hotel.

I came here with tour group. The rooms were okay, no dressing table and space to put things, wardrobe to high I couldn't reach the coat hangers. The room was cleaned each day. But the food was awful. Very tasteless and bland, no choice given. The swimming pool was lovely , but you must wear a swim hat, which the hotel sell for 3 Euro, towels are 3 Euro each time you have a clean one. I found it a quiet hotel.

Nice room, a few of the rooms dere renovated but the room we got was smaller than described. We had several visits in the restaurant but only first visit was ok. The restaurant tok Euro 2,50 for skating per person. We got a basket of dry bread, no plates, no oil/salt/peppar…potatoes were dry and the steak was served cold… also service were slow except first time…

Travelled on solos holiday with Just You. Rooms are good size and well appointed and hotel facilities are good. Many of the guests were Italians and they had separate dining facilities with much better food. Pool was not open in September despite brochure stating that it should have been. Nice staff.

This is a lovely hotel within 20 minutes easy walk of Pistoia, where there are lots of restaurants and bars as well as interesting places to visit. The rooms are a good and the staff are friendly. The problem is the food, which was bland boring and tasteless. We were on an organised trip, so the issue may be the tour operator cutting costs, but lots of reasonably priced restaurants in Pistoia.

We come back every year but we are very sorry to have noticed a deterioration in the restaurant and swimming pool services. The fish dishes were bland and the bread served not fresh. Breakfast room all crammed with closed windows and bad coffee from the vending machines. At 8.30 for two consecutive mornings we are awakened by the deafening noise of the pool lawn mower despite having pointed out that some guests sleep until 9.30 / 10. The pool water does not seem to recycle very well and internally appears cloudy. There is no assistance or lifeguard for children so anyone can dive into discomfort for other people or not wear a swimming cap. The mattresses of the beds were all very dirty and stained and unfortunately did not give a reassuring idea of ​​hygiene and cleanliness. I hope these observations can help the property to increase the level of attention and not to neglect fundamental aspects for a 4 star hotel. We will not return to this hotel and actually do not recommend it.

We have just returned from a wonderful stay at this hotel. The staff really shone here, always welcoming, friendly and helpful. Everywhere was clean and well cared for, the pool area was great with a good choice of drinks and snacks at the bar. We ate in the restaurant twice during our stay and really enjoyed the selection of local wines and traditional dishes. The creme brulee was a particular highlight! The view from our room was lovely, we would happily stay here again.

Only one night, but or stay was perfect.