Royalton Blue Waters Montego Bay, An Autograph Collection All-Inclusive Resort

From the service upon entering from the Bell Man Silvester to the attentive housekeeper and front desk checkin, our stay was amazing even though it was short. I will be back for our family reunion.

The location states Montego Bay but it’s actually in Trewlany which is about 30- away from Mobay. N

The staff were very friendly and overall happy. The alarms at the hotel kept going off. At least 3 times a day. Drinks and food were only mediocre

The property Staff was Amazing, so kind, respectful, helpful and fun. The pools were all super clean and great for kids. The room was nice and clean. The property overall was very clean. The only complaint would be lack of activities for kids at night. They had a lot for Adults and I wished the pools stayed open past 5:30.

The property is a short drive from the airport. The beach and pool area were amazing and the food options were good. We had a cabana on the last day of our stay and our butlers were fantastic. Most of the staff were pleasant and did a great job, but there were several who were less than helpful and not kind to work with. The rooms are in need of an update. Our room started to have water dripping from the ceiling due to the air conditioner. There was enough water to make the dry wall soft and the paint bubble. After reporting the issue, it took 2 hrs for anyone to come look at it. We had to start moving clothes out of the way and mopping the water up with towels. The front desk was less then helpful when calling to check on status. When they finally got to the room, it appeared that they just bent the pan at the bottom of the unit and closed it back up. No mention of repairing the damaged drywall. The fire alarms are also not functioning appropriately. They would go off randomly all throughout the day and night on multiple floors. Everyone ignored them. Overall, we had a great time but the building needs some work.

The resort was wonderfully relaxing with great food options! The staff were very welcoming and attentive. The daily activities were very enjoyable and lots of fun! The vibe team kept the party alive (huge shoutout to them)! I recommend staying here and also I will be back! A few things to look into to make the stay more comfortable are eliminating the smell of sewer coming from the jetted tub as well as the powered outage we experienced one evening during our dinner which lasted about 5-10min.

There were so many experiences that made this property so incredibly subpar. Initially we were tossed between the Hideaway and Blue Waters because they had no idea where our reservation was for even though it clearly stated Bluewater. Check in was very slow. It took our 4th day to get a 2nd robe. Broken stuff everywhere, so much trash everywhere. The staff was constantly drinking alcohol or eating off the buffet and were eating behind the bar. I had to wait behind a lone of emplyees for the breakfast buffet only to be left with all empty platters and dishes. Every dining experience I was told they were out of something or could not get what I wanted. Staff seems totally uninterested in serving the guests.

One word....LOUD. We picked this place because it was family friendly, however every night they had loud activities until 10:30pm making it hard for my 2 year old to sleep. The food was just ok, and there were no quick grab snack options, everything was a sit down restaurant. If your goal is to get drunk then this is your place, it was just not the relaxing vacation I was looking for.

Property is clean and is being worked on daily. There are a few things hanging from the roof that needs to be taken care of but overall the property is clean, beautiful and well taken care of.