Sercotel Pozuelo

Perfecto para estar cerca de Madrid y con todo lo necesario al lado.

As mentioned in other reviews, breakfast is definitely not their strong suit. Pancakes/waffles are quite stale, bacon seems old, bread is stale and staff is eager for you to leave. That being said, the room itself was ok. Mattress was very comfortable and shower was spectacular. The couch had some questionable stains (pics taken upon arrival), light switches (especially bathroom) are about to fall apart, ventilation system is visibly dirty. I hope improvements are made, because other than that, the place is ok!

Very good hotel, clean, good location, good restaurant, nice food. Small market, *****tore and several good restaurants within walking distance. Bus stop in front of the hotel, and taxis always available at curbside. Very friendly employees

Small and Very clean hotel. Staff are very friendly and eager to help make stay enjoyable. Knowledgeable of the city. Lovely breakfast buffet.

Stayed 4 nights and had a fantastic experience. Room was immaculate and kept super clean by housekeeping. Staff were very friendly and knew me and my room number after the very first day! The breakfast buffet was extensive and I especially liked the orange juice machine which squeezed fresh oranges on demand. Strangely satisfying watching the oranges drop down and be squeezed! Would highly recommend. A five-star experience. Bravo 👏

- On 27Feb, I asked the recption lady to order a taxi for me. When I decided to take another taxi that came in to the taxi-stop (located in front of the hotel), the lady told me that I had to wait for the taxi that she had ordered for me.... I told her that I had nothing to wait for which I meant that I was free to use the taxi I wanted and she should cancel the order. The receptionist said: "I hope, I never have to order a taxi for you again". She verbally assaulted me. She addressed me in a very loud tone of voice and evidently in an aggressive manner. She apologized to me the next day, Feb. 28. but, to her, there was a reason for her action because the taxi driver could reproach her for the customer leaving. In my opinion, I'm legally free to take/cancel a taxi services! In the future, this hotel won't be a choice for me anymore.

The staff and the room I stayed in are very welcoming. In my room there is air conditioning and comfortable mattresses. The bathroom is fully equipped. For exmple: with conditioner and shampoo, twels, hairdryer. And with a big TV with many digital channels.

Short, but very pleasant stay. The staff and the room were nice. We ate dinner at the restaurant, which was also good. Pozeulo is a nice town. Walkable with lots of parks and places to eat. Easy to get to Madrid by train, bus, or car. I'll stay here again.

The hotel was ok, but the bathroom was a mess. The shower door leaks water, it is impossible to shut it completely. So every time you take a shower, there is an ocean of water on the floor. Not something i would expect in a four star hotel! Also, the one of the sinks is broken. There is some noise of a boiler or some machinery starting from 5 am in thr morning, it is not very loud, but if you are sensitive to noises - this hotel is not for you. Also, when we arrived the elevator was not working, so we had to take stairs to the 3rd floor. Yuks. It was fixed in a few hours. The good part - friendly reception and nice pillows and matresses. Thats why i am giving it 2 stars instead of 1.