Deborah
19 сентября 2023 г.
We liked the antique car; we liked the location. After that it goes downhill fast: registration card was asked to be completed in pencil; faucet handle in the bathroom completely pulled off - brought the lady from the front desk to look at it, she just put it back on and proceeded to show me how to use it, followed by "oh well, I didn't charge you a damage deposit"; tub/shower was leaking onto floor beside toilet; towels were sandpaper rough; tub and sink both were chipped; no fan in the bathroom; paint chipping on the walls in the bathroom; knob missing on the shower pull out mechanism; there were not 2 double beds as advertised (one was a queen and one was a full); approximately 3 inch ice build up in the fridge/stove/sink appliance; pots and pans for cooking provided however there were no utensils to cook with; no fitted sheets on beds and the sheets that were provided did not fit the queen bed; pillows were pancake like (very flat); holes in sheets on the full mattress; lamp shade backing broken on the inside of the shade. We were called back to Winnipeg unexpectedly and had to cut our trip short. We asked for a refund of the 2 remaining days and were told we had to go back to ******* for the refund. Upon speaking with 2 ******* reps (Freya and Augi) we were told that Capone's had to approve or deny the refund. They denied it indicating we did not give 24 hrs notice. We then did provide 24 hrs notice and should be refunded for 1 night. DON'T STAY HERE!
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