Suites at the Beach

The property is due for an overhaul, it's outdated, Fans have built up dust on them. Problems with water, but they did come deal wth that immediately. The woman I dealt wth wth my phone calls and texts, was always in communication wth me, which is a great thing. The balcony was great though to sit there outside, enjoying the water.

We come every year and always have such an amazing time! WENDY is amazing and always supports and helps whenever she can. She’s always so nice and efficient to any ask :) makes the trip so wonderful always! Will be back for another year for sure with the fam!

Rooms were very clean good view had very good time there thanks

Overall, we enjoyed our stay at the Palms condo, managed by Suites at the Beach. The pool was nice and warm, and access to the beach was excellent. The parking was across the street, but very convenient. The custodian was very helpful with what we needed. We had one major problem. The previous visitors had peed all over the sofa bed. It was on the mattress, so we didn't smell it at first. I called the contact person and the custodian showed up right away to take away the mattress and spray down the sofa. The sofa was then too wet to sit on, so we asked for towels and turned on the ceiling fan and went out for awhile. Needless to say the sofa wasn't very comfortable after that. The guy did all he could, but the contact never offered, or mentioned another sofa. Which leads me to think all that will be replaced is the mattress. The previous visitors could have had the courtesy to let them know about the problem. It certainly was not fair to us, or the owners to put up with this.

The property was really good. The hot tubs needed a little work they were not really hot. And the bed skirt was dirty.

I have never stayed at such a narrow room. No ice anywhere. Laundry washer took $2 in quarters. Attendants were useless. And check in has you remembering 3 codes.

The shower was either scalding hot or cold. No in between. Called and the Maintenace man said he would need a plumber. No one showed up. Mattresses was terrible. I slept with my head at the foot of the bed because the mattress sloped toward the head board. Wife slept on couch. We left a day early.

I liked the various pools and hot tubs being available. There were a few things in the room that were messed up, like the doorknob on the closet door.

When we went to check in we were struck with a pee smell at the front desk. Not a great impression for when guests are checking in. Pictures shown are not depicted of what the rooms actually look like. The only modern looking room was the living room. Everything else was outdated and dirty!! The first thing I noticed was the dirty fitted sheets that covered both beds. The bathtub also looked like it needed a good cleaning. A lot of grime could be seen on the shower handle bars. The lightbulb also needed to be changed. It kept flickering on and off. For someone with epilepsy this could pose as a great danger. When I opened up the closet door the handle fell right off. There was also a huge whole in the closet that looked like it was plugged up with plywood. The outside of the hotel looks like it needs to be completely renovated as well. The doors are accessed with a pin pad code and don’t have latches on them. We ended up stacking our suitcases against the door for extra security. We tried using the pool outside but the water was strangely like warm and didn’t smell like chlorine. Because of this we didn’t even bothering trying the hot tubs. The only positives of the hotel is it’s location is right along the beach so it makes for a convenient travel. The balcony was nice but could have used a light. Very disappointed with my stay here. Avoid this place!!