The Executive Inn, Newcastle

Отзывы об отеле The Executive Inn, Newcastle

The Executive Inn, Newcastle

10 Rugby Rd, New Lambton, New South Wales, 2305, AustraliaПолная информацию об отеле
The Executive Inn, Newcastle
The Executive Inn, NewcastleThe Executive Inn, NewcastleThe Executive Inn, Newcastle
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1 ночь

Честные отзывы об отеле The Executive Inn, Newcastle от реальных посетителей

8.6/10
Очень хорошо
Отзывов: 122
Честные отзывы
Местоположение8.6
Удобства8.6
Сервис8.6
Чистота8.6
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Все отзывы(122)
Положительные отзывы(21)
Отзывы с фото/видео(5)
Чистый бассейн(4)
Отличный бассейн(4)
Отрицательные отзывы(1)
Гость
Стандартный номер с кроватью «queen-size»
Дата заезда сент. 2025 г.
Пара
Отзывов: 1
10/10
Превосходно
Дата отзыва 8 нояб. 2025 г.
Our stay at The Executive Inn, New Lambton was a truly lovely experience. The staff were all very friendly, courteous and helpful. The facilities are very clean and well set out and the view is calming and relaxing when taking in breakfast on the Terrace. The advantage of staying at this hotel is that it is adjoined to the Wests Club where we dined and had no worries about having that extra glass of wine or beer before driving home. Thank you to all the staff who helped make our stay so comfortable and such a pleasant experience.
Перевод
Гость
Номер Делюкс (2 кровать «queen-size», с балконом)
Дата заезда июля 2025 г.
Семья
Отзывов: 1
8.5/10
Очень хорошо
Дата отзыва 24 авг. 2025 г.
Streaming tv is not always easy for some, so was annoying when want to watch something and have to stream
Перевод
Ответ от объекта размещения: Thank you for your feedback. We are glad you took the time to share your experience.We understand that streaming TV is not always the most convenient option for everyone, especially when you are just looking to relax and watch something easily. We will certainly take your comments into consideration as we look at ways to improve the in-room entertainment experience for all our guests.We appreciate your input and hope to welcome you back again soon.
Гость
Номер Делюкс с кроватью «queen-size»
Дата заезда июня 2025 г.
Семья
Отзывов: 1
3.5/10
Дата отзыва 21 июля 2025 г.
This place is a dump. Due to a mix up with dates I was forced to book another nights stay. The staff wouldn't honour an online rate I could find elsewhere. The girl just shrugged and said 'no we don't do that'. I could hear the manager accusing me of trying to benefit from the situation which was highly disrespectful. The pools are marked as heated but were like ice so nobody could swim. Final straw was that our cards locked us out of the room and forced us to walk all the way to reception to get new cards, were the staff member was also obnoxious and not apologetic about the card issue. By this stage we had had enough. We packed our things and left without staying the final night. My tip, stay elsewhere. This place is no better than a glorified motel.
Перевод
Ответ от объекта размещения: Thank you for your review. We would recommend that in future you check your booking dates prior to arrival to ensure that you have booked the correct dates. We understand that a mix-up with the booking dates added stress to your visit, and we're sorry this contributed to a frustrating experience. While our team aims to assist wherever possible, we do have policies in place that sometimes limit our flexibility—especially around third-party rates. We regret if this wasn’t communicated clearly at the time.We’re also sorry to hear about the concerns raised regarding the pool temperature, key card issue, and the interactions you had with staff. These matters are being reviewed internally to help us improve. That said, we kindly ask that all guests treat our team with the respect and courtesy they deserve. Our staff work hard to support each guest, and mutual respect helps ensure a more positive experience for everyone.Thank you again for taking the time to share your thoughts. We appreciate your feedback and hope you’ll allow us the opportunity to offer a better stay in the future.
Carey Loy
Стандартный номер оборудованный для людей с ограниченными возможностями здоровья (кровать «queen-size»)
Дата заезда нояб. 2024 г.
Бизнес-путешественник
Отзывов: 20
7.0/10
Дата отзыва 24 дек. 2024 г.
I stayed at the Executive Inn in Newcastle recently, and while the overall experience was pleasant, one incident stood out. The rooms were clean, spacious, and well-appointed, and the facilities, including the pool and on-site dining, were excellent. The staff were friendly and welcoming upon check-in. However, during the middle of the night, the fire alarm went off unexpectedly, and all guests had to evacuate. We were stranded outside for about an hour with minimal communication or updates from staff, which was frustrating and uncomfortable. While I understand such incidents can happen, a clearer protocol or faster resolution would have been appreciated. Aside from this disruption, the stay was comfortable, and I would consider returning, hoping this was just a one-off occurrence.
Перевод
Ответ от объекта размещения: Hi Carey. Thank you for your review. We apologies for the issues you experienced with the fire alarm during your stay.
Гость
Стандартный номер с кроватью «queen-size»
Дата заезда апр. 2025 г.
Пара
Отзывов: 1
8.0/10
Очень хорошо
Дата отзыва 30 мая 2025 г.
Hotel is clean, easy to access, plenty of parking. It is a little outdated but facilities are good and would be nice in summer. Downside most of the attached facilities are closed on Sunday. Reception staff could have been more welcoming, not overly friendly.
Перевод
Ответ от объекта размещения: Thank you for taking the time to share your feedback. We're glad to hear you found the hotel clean and convenient, and that our facilities met your expectations. We're sorry to learn that parts of your experience fell short—particularly the Sunday closures and the level of hospitality at reception. Your comments are valuable, and we’ll use them to improve our service and ensure future stays feel more welcoming and complete. We hope to have the opportunity to host you again in the summer season when everything is in full swing.
Гость
Номер Делюкс с кроватью «queen-size»
Дата заезда нояб. 2024 г.
Семья
Отзывов: 2
10/10
Превосходно
Дата отзыва 4 янв. 2025 г.
that was our second time to stay in here，we had so much fun time here.
Перевод
Ответ от объекта размещения: Thank you for the lovey review.
Гость
Номер Делюкс с кроватью «queen-size»
Дата заезда апр. 2025 г.
Семья
Отзывов: 2
9.0/10
Замечательно
Дата отзыва 4 авг. 2025 г.
Second time staying here. Perfect for small families. Great pool and jacuzzi. Only negative - Sofa beds wernt very comfortable but fine for the kids
Перевод
Ответ от объекта размещения: Thank you for choosing to stay with us again! We’re so glad to hear you found our hotel perfect for small families and enjoyed the pool and jacuzzi — it is always great to welcome returning guests.We appreciate your feedback about the sofa beds. While we are glad they were suitable for the kids, we will certainly take your comments on board as we continue to look for ways to improve guest comfort.We look forward to welcoming you and your family back again soon!
Гость
Номер Делюкс (2 кровать «queen-size»)
Дата заезда мар. 2025 г.
Семья
Отзывов: 1
10/10
Превосходно
Дата отзыва 1 мая 2025 г.
We stayed one night at The Executive Inn as a midway stop during our trip, and it was a convenient and comfortable experience.
Перевод
Ответ от объекта размещения: Thank you Abhilash. We hope to see you again soon.
Гость
Номер Делюкс с кроватью «queen-size»
Дата заезда июля 2025 г.
Семья
Отзывов: 1
9.5/10
Потрясающе
Дата отзыва 15 авг. 2025 г.
Weekend away with daughter.  Loved the location and motel.
Перевод
Ответ от объекта размещения: Thank you for your lovely feedback! We are so pleased to hear you and your daughter enjoyed your weekend away and loved the location and our motel.We hope to welcome you both back again for another relaxing stay soon!
FLAI
Номер Делюкс (2 кровать «queen-size»)
Дата заезда февр. 2025 г.
Семья
Отзывов: 5
9.5/10
Потрясающе
Дата отзыва 17 мар. 2025 г.
I would love to give 5 however our room is a bit odd. The aircon is a split system & it was installed very low and blowing from side of the bedhead. It was blowing directly to our face and I couldn’t sleep well. Other than that, it’s a good location, lots of good food options in the Wests club and in surrounding areas. Value for mine if you’re staying with kids
Перевод
Ответ от объекта размещения: Thank you for your review Flai.
Jeffli_
Улучшенный номер с кроватью «king-size»
Дата заезда дек. 2024 г.
Пара
Отзывов: 18
10/10
Превосходно
Дата отзыва 19 янв. 2025 г.
Good service
Перевод
Ответ от объекта размещения: Thank you for the lovely review.
Luke Hazlett
Номер Делюкс с кроватью «queen-size»
Дата заезда дек. 2024 г.
Пара
Отзывов: 1
10/10
Превосходно
Дата отзыва 25 янв. 2025 г.
What a lovely treat staying here.. definitely our new go to when in Newie.. lovely front desk lady upgraded our room for my birthday. Couldn’t have had a nicer stay & beautiful pools!
Перевод
Ответ от объекта размещения: Thank you for the lovely review.
Гость
Номер Делюкс с кроватью «queen-size»
Дата заезда мар. 2025 г.
Семья
Отзывов: 1
7.0/10
Дата отзыва 20 апр. 2025 г.
The sofabed is super soft and my back suffered the whole night
Перевод
Ответ от объекта размещения: Thank you Jun.
Гость
Номер Делюкс (2 кровать «queen-size»)
Дата заезда дек. 2024 г.
В одиночку
Отзывов: 1
10/10
Превосходно
Дата отзыва 24 февр. 2025 г.
Perfect in all areas especially the restaurant
Перевод
Ответ от объекта размещения: Thank you for the lovely review.
Гость
Стандартный номер с кроватью «queen-size»
Дата заезда сент. 2025 г.
Пара
Отзывов: 1
8.0/10
Очень хорошо
Дата отзыва 20 окт. 2025 г.
Not that bad
Перевод