Hilton New Orleans/St.Charles Avenue

I had high hopes about this hotel, but was disappointed from the beginning. First of all, this hotel is located on a very busy street- St Charles- plus the street car. We arrived around 6:45 PM on a Friday evening and no one was valeting or helping you park that we could see. Very limited parallel parking AND the street car driver yelling for you to get out of the way!! When we did get parked, only one person at the desk and we were 4th or 5th in line. After getting our rom key, was told to give car keys to Valet, which was obviously one person for that too. Although we booked a corner room, apparently because we were late checking in, we were given the last one available, which was on 3rd floor- overlooking St. Charles and very noisy. The street car makes a lot of noise when it passes by. The room itself was very spacious, with lots of windows, but the windows were not that useful since one wall was bricked off. This hotel is old as most are in NOLA. Lobby is beautiful and common areas are charming, but rooms are in need of an update. The beds are DOUBLE and Not Queen size. This is 2024- not 1992. My parents had a regular room- King bed on 3rd floor which was very spacious for a hotel room. Great hotel if you want an average NOLA stay, but pricey for the accommodations. I guess I expected more for $335/night with parking.

Only issue was first room hadn’t been cleaned yet. The front desk quickly took care of and room was great!

Absolute 5 Star stay! Front desk staff were extremely helpful & welcoming. They accommodated every need with a warm genuine attitude!! Ashleigh provided exceptional service. We will definitely be coming back!!

We very much enjoyed our stay - great location, super friendly staff, comfortable room. Perfect place to explore New Orleans!

When we booked the room we put 4 adults in the room. We arrived early and the hotel stored our luggage. When we came back, one of the doormen said he’d bring it to our room in 10 min. 30 min later, we went down to get it ourselves. Of course, he expected a tip even when we had to go down and get him. He said he forgot our room number. The bathroom had 3 towels and half a roll of toilet paper. We called down at 845am for towels, called again at 915am. My husband went down to get some but the front desk only had toilet paper. It’s now 10am, still no towels. Check out is 11am. We should get a late check out because not everyone can get a shower.

It was really a bad room. It was so cold that I could not sleep. Heater was not working and there was no blanket in the room. Very disappointing. For the first night it was ok because weather was hot. But after that temperature was around 50 and very windy and room was cold. I hope I do not get sick.

It was very clean, staff friendly, nice historic building, but remodeled to look very nice. Elevators are super fast, in a safe area, and trolly pick up location very close. Two nice smaller cafe/restaurants across the street for breakfast and lunch. We didn’t try the restaurant in the hotel, the prices were very expensive and very limited menu. Short walk to Canal Street & Bourbon Street. Just enough off the beaten path for it to be nice and quiet!

The staff was so friendly and helpful. It wasn't forced, they were just very personable and friendly. I'll definitely stay there again.

Our interaction with Ashleigh and Christian was pleasant and seamless. When asked they provided a thorough history of the Hotel & local landmarks. They are an asset to your organization.