W New York - Union Square

房間大小可以，淋浴器不好用，估計是老舊樓改造的，性價比不高，對W酒店的印象降低許多。門僮很熱情，晚上有噪音。

I did not realize that the hotel is under extensive renovation with no restaurant, bar, room service or real lobby.

Property under renovation -- so no lobby or waiting area. But rooms were finished and most of the staff were very friendly. Loved the location in Union Square and the ease of taking the subway from there. The room was a good size and clean. Cleaning staff very conscientious and friendly.

Great location, well-appointed rooms. Excellent service and staff. Would give 5 stars except the hotel is undergoing a renovation so there's no entry lobby per say and the hotel bar/restaurant was closed. A few design issues in the newly renovated rooms...closet doors are too close to entry door, pretty tight to maneuver. The safe inside the closet takes up too much space so not enough room to hang clothes. The light switches are hard to see if you are over 50. Even the phone is hard to read for what number to push for front desk, etc. Lighting in bathroom could be improved for make-up mirror. Shower didn't drain well. Complementary robes are a bit scratchy (I'm nit picking but for 5 stars that's what you expect). Positives were free filtered water right outside our door, complementary pastries where delicious and the staff was super friendly and responsive.

I liked the rooms, unfortunately they didn’t warned me before that it was under construction

The hotel was under construction in certain areas. Therefore, there was no lobby or restaurant available during our stay. However, the rooms were brand new and very clean. The staff was super friendly and very accommodating.

Still under renovation but they could not have been more accommodating. Updated rooms are beautiful and comfortable. Ideal location.

The main issue is that it was under construction. Or I should say renovation. Will probably be very nice when it is completed but in the meantime, there was no real lobby and staff was minimal. My own personal issues deal with Accessible beds due to the fact, and then a wheelchair and the beds were not accessible. Also, there was only one working elevator when we were there which left to a lot of delays.

None Horrible / Waiting for three hours to get to my room after I was promised I’ll get in by three pm the manager must be New she did not know what to prioritize and get my room ready very upset And I expect some kind of discount for all this trouble.