Отзывы об отеле SpringHill Suites New York LaGuardia Airport

This NOT a hotel. It is an immigrant homeless shelter. We prepaid our room in December for travel on 5/14/24. We arrived from Europe and were deposited at the lobby of this hotel. It is a HOMELESS SHELTER, and we paid $300 for a room there. We were instant targets with all our luggage standing on the street in this neighborhood. We thankfully got out without loss of life or property. We have filed complaints with Marriott and capital one travel. STAY AWAY

This hotel is now a homeless shelter! We made a booking through *********** a few months ago. When we arrived tonight we were met by a few burly security guards who yelled “this isn’t a hotel!”. It’s been converted into a homeless shelter. Marriott nor *********** made any attempt to cancel the booking or refund us. We booked this to go a concert. Now on the night of the concert we had to scramble and find a new hotel.

We stayed here to catch an early LGA flight. Saw what looked like possible dead bedbug on sheets. Called front desk. Hotel was full so couldn’t get another room. Manager came to look- response was- can’t be bedbug bc no one else who stayed in room complained and we can’t help you other than to bring clean sheets. We slept on pullout couch and are hoping for the best. Room itself was dirty- bathroom door had gunk (dead bedbugs??) on it. Kitchen had no cups or anything. Horrible experience. Making me think will switch cards from Bonvoy to IHG.

We chose this hotel for our trip to see the US Open Tennis. It was rated as one of the top hotels to book for the US Open. The biggest issue is their poor customer service. They chose to end their shuttle service at 10:45 at night. This policy left us stranded at Flushing Meadows around midnight after the women’s semis along with about a dozen other guests of this hotel. We watched as guests from other hotels picked up by shuttles. We had been told by our driver on the way to Flushing Meadows that we could get on the Days Inn shuttle to be taken back to Springhill. However, that did not turn out to be the case. After walking home from the tournament in the middle of the night, I went to the front desk to complain. He just reminded me of a sign they’d put in the lobby about service terminating at 1045pm-which doesn’t explain why other hotels in the area were operating a shuttle. To be fair, the shuttle service was extended to 12:45 after I called the next morning to complain to management. However, this experience tells me this hotel is not very good at customer service and should no longer be considered the best choice of accommodation if you’re going to the US Open. To be fair, the rooms were well maintained and the included breakfast was very good.

Because it's close to La Guardia Airport, and the US Open tennis, I guess they can charge anything they want in early September. But $449 for a hotel experience that was worse than a park bench?! On a park bench, you wouldn't get a toilet that ran constantly throughout the night, less than ten feet away from our pillow... or an automatic light in the bathroom that turned on if you moved while in bed... or a fumigation spray that had us choking and coughing the minute we first entered the room (was it carcinogenic? Time will tell)... or a breakfast "buffet" that would only compete with a cut-rate motel... or an elevator that stuck five of us between floors for over a minute -- not serious, but how were we to know at the time? Stains on the carpet, and a "suite" that was the size of a small standard hotel room, just added to the highlights of the experience. I truly can't understand the "excellent" reviews for this hotel. For us, it was a disaster.

The good: front desk person was quite nice and gave me another room after I told her the first room smelled like urine. Breakfast was decent, normal for Marriott. The bad: As other reviewers said, the carpet is disgusting, and probably where the smell is coming from. Not sure if this was on all floors, but 3/3 rooms on the first floors smelled really bad. Stayed there because it was a super convenient easy walk to get to the US Open.

Stayed her a few years ago when we had flight issues. The hotel was new and very clean. Once again, like many other travelers, we had a flight cancellation and decided to stay here again. Had 2 rooms and they were not good! We were only going to be there for 5-6 hours, so did not try to change rooms. The beds at least seemed clean, but the carpets were disgusting - red stains everywhere! Good points - Check in was easy and the shuttle to the airport at 4:30 was on time. This property needs a good cleaning! No value for the price paid - Marriott should be ashamed.

Disgusting hotel. We had to move rooms once because the carpets were filthy. We were moved to a second room, and there is a giant red stain infront of the refrigerator. Like somebody spilled kool aid or blood and just let it sit there. We are exhausted and so we’re going to sleep, but how can a $200+ hotel allow this to continue? The hotel needs a serious renovation and new carpets asap.

From start to finish, bad visit. Long line at check-in (no digital key available), room had a bad smell, no shampoo/conditioner provided and the blinds were broken. I called for conditioner/shampoo, it never arrived. I asked for a new room, one with a view but they were booked and that all the floors above 3 are reserved for the airlines. Titanuim at this location does not matter. The guy at the front desk was scrambling to check people in and answer calls while the manager sat there at her desk behind the counter. Cheap/fast uber to the Citi Field stadium and a very nice shuttle service driver to airport is what earned the 2nd star.

I've been a lifetime Marriott member (~30 years) and this location is tied for the worst Marriott property I've made the mistake of staying in: dirty, outdated, lackluster front desk staff and poorly insulated from noise. There was coffee left in the coffee maker, and part of the desk "divider" was broken and hanging off the wall. I thought it would be simpler to stay near the airport for an early morning flight out of LGA, but the surrounding outside noise was too much to sleep through. Never again.

Poor location. Only restaurant is 2 blocks away and $50pp Brazilian steakhouse. They do have an airport shuttle. They let us out a block from the hotel and told us to walk the rest of the way as they had another pickup! Hotel is very dated. Would not stay here again

We stayed here for one night after arriving from a 11:30pm flight. The hotel is just a few minutes ride from the airport and there was a free shuttle. A bit of a wild ride in the shuttle van, but it's NYC and the airport, so I suppose that should be expected. Our room was a standard size for a Springhill Suites. I was expecting a smaller room being NYC. There was a tiny room with toilet and sink and then another room with a shower and sink. Breakfast is free in the lobby area. The surrounding area seems a little sketchy. However, we walked a little less than a mile to a nearby Walgreens in the morning and where fine. I wouldn't go out walking alone or at night.

Booking this room was a big mistake. The only thing worse than the room is the surrounding area. The room was not clean, no sheets or pillows for pull out. Front desk is flat out rude. Marriott should be embarrassed and customer service could only send us back to the same rude people at the front desk.

Room was big by NYC standards. Checked in super late, checked out super early. Just enough for a shower and a short nap. A bit noisy facing the street even at 3am. First airport shuttle was promised at 4am, left at 4:05am so that's great! Was a little worried but not to worry. Staff was not engaging but hey, it was 2am at check in.