Tuscany by LuxUrban

Отношение к обслуживанию в отеле очень хорошее, номер достаточно большой, чистый и со всеми удобствами. В целом я вполне доволен.

Location was great, a 5-minute walk to Grand Central Station, Summit One Vandebilt, walking distance to Bryant Park and NY Public Library. Close to restaurants, shops and convenience stores. Our room huge and clean with a nice city window view, beds were comfortable, washroom was clean and looked modern. However, service was poor, requests took too long to come, some did not come at all, had to call front desk multiple times to follow up. Our room also did not have a microwave, and the right bedside desk was ripped off from the wall. Had mixed feelings about the hotel.

Janky lobby area. Rooms are spacious and clean enough. Need to upgrade hotel staff and lobby. It is not good.

For NYC this is a very quiet room. Love the bathroom and the giant bed. The guys working at the check in desk were great to talk to and very friendly. Actually after a long trip and being tired and grumpy the guys at the desk made me laugh and smile and I think that they are the reason I like this hotel. I would stay here again because it’s clean, quiet, and because the people working here are so friendly and comforting.

Large rooms but literally no services whatsover on site (not even a functioning coffiee machine in the very small lobby). tired rooms. Very central location

I’ve stayed at this hotel many times pre-covid and it was wonderful. This was the first time and will be the last time I will stay here since it has re-opened under new management. Pros-HUGE room for NYC, Shower pressure is Epic, Bed is comfortable Cons- There is No bar soap in the hotel. I had to wash my hands with shampoo. I stayed 4 nights and asked everyday and never received any. The toiletries are mismatched random garbage brands, I could never get a complete set of towels. Every day either the washcloth or the hand towel was missing and on two days they only left one bath towel. Don’t bother asking for anything because they promise to bring it and never do. Trival stuff but annoying after 4 days. The Wi-Fi is terrible and there is no smart TV . The staff is nice and very friendly but fall short in the service department.

We went to the city with plans to watch the Superbowl from our room after dinner. However the cable TV service was down. The staff damaged our luggage when storing it prior to check in. It was very avoidable with just a little thought.

The hotel has a nice location, but the room didnt have any shower gel, shampoo or hand soap. I thougth it was some kind of mistake and I went down to ask fir them, it was no mistake. Every single hotel I have went, even the cheapest ones, provided this minimum services. The wifi connection didn't work and didn't seem to have any rush to fix it, since apparently it was down for a few days

5 min walk from grand central. Easy hub to the nyc subway system. 5 stops from the Lower East side. Great location at a good price.