Ekho Lake House

Excellent location, great service, and delicious food in this hotel!

The hotel has everything to be great but staff is not yet trained to deal with client. I had in this place the worst experience ever from the time I’ve arrived in the hotel. The receptionist was rude to me, we had to escalate the situation and then manager come to solve it but it totally messed our night with the reception misunderstanding.

這家酒店在中國遊客裏很不出名，我是偶然看到的，結果成了整個斯里蘭卡行程最驚喜的一家酒店！真的是小而精緻，所有的佈置都非常有格調，不愧曾經是英國女王下榻的酒店。其他地方不説，單説一個小細節，酒店在湖邊，野生動物猴子、松鼠這些也很多，但是真的一衹蚊子都沒有，坐在湖邊看日落極度愜意。就從這個細節就可見酒店管理真的下了功夫～唯一就是酒店wifi 長時間不用要重新登陸，有點麻煩，但是網速可以～

非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，非常好，

This is easily the best five star hotel in the world. Divine location- divine surroundings. Built at the banks of a thousands of years old reservior "Parakrama Samudra" the hotel is modern in amenities and the maintained like a paradise! The garden and pool boys are working round the clock- the management and admin staff are the friendliest! The room is amazing1 We had our own verandal, balcony and our own corner swimming pool right next to the reserviour! Food is excellent and you get your own personal cappucino machine in your room! What more do you want! I can't give you a rating that is good enough for what you offer!

We stayed there for the last leg of our journey in Sri Lanka and it could not have been a better last night in this beautiful country. The room was clean and spacious, and we were offered a tour of the Queen Elizabeth II bedroom. The staff was more than perfect; we felt valued during our stay and they made sure everything was ok without being too present. We had the chance of having a group of three musicians singing for us for a few minutes while we were sipping champagne on the water front. Special thanks to Priyantha who was amazing from start to finish and to Isuru as well :)

We were very sad to check out today. It was the best end to our fantastic 20 day holiday in Sri Lanka. The hotel is simply beautiful internally and externally. The staff are amazing. The food was consistently excellent. We booked on a half-board basis direct with the hotel because it was not clear from booking sites whether the rooms fit an additional bed for our son (they do). Booking direct was significantly cheaper than the cost on the sites. 1 minute walk from the UNESCO site entrance, a pool, quiet, stunning views, huge rooms, spotless, wildlife such as bats, excellent staff, great chef. What more could you ever ask for in a hotel. A must.

I have been trying to reserve the Echo Lake House Polonnaruwa from the Colombo Head Office and it had a been a nigh**are for the past one week. There is a guy called Ruvinda at the reservation desk who gives different prices when you call on the same day. Very unhelpful. Does not respond to whastapp or e mail. I wonder how the services of the hotel can be if the services on reservation are so bad at the head office.