Extended Stay America Suites - Charleston - Airport

Checking was the highlight of the stay. From there it was not great. Room size was ok (2 beds, couch, kitchen). I don't tend to be super critical, but I was disgusted by the room. Carpet was stained with who knows what. Light switch covers were visibility dirty. Bed spreads were visibility dirty.

I checked out within the first hour. Elevators didn’t work, door keys had to be reprogrammed several times, door locks were loose and jammed the door, facility was dirty, room wasn’t clean, just terrible. Staff was helpful and tried to accommodate as much as possible but ultimately they aren’t responsible for the state of the hotel, I could only assume management doesn’t upgrade anything, it’s very dated, smelled bad. Just very disappointing because I have stayed at a extended stay before and this was never the experience.

I had a great one-night stay and will definitely make a return stay

The room had several broken things lamp bed light toilet they did not have a person to fix the toilet so we had to drive to a gas station to use the restroom. On our last day the we had to move to another room and when we ask for bed linen they said we would have to come downstairs to get our selfs. I will never stay at any of this chaiins property shaun

I work at Publix on Daniel Island, SC. I travel to the area because I live so far and don’t have transportation so I stay locally during my work week. I am 61 year old female and travel alone. This is by far the best Extended Stay America in the area. No hassles ever! Check in smooth! No stress.

I had to wait to check-in and check-out. There were no readily available employees. The lady that checked me in was nice, but gave me a handicapped room without giving me notice. It was just me, so I don't know why I was given that option. The room had an odor like you could tell the property was old. I had to purchase spray for the smell. There was no shower curtain. I was going to ask about that, but I just left it alone. I don't know if that is standard for a handicapped room. With that being said, when I would shower, there'd be water all over the floor that I had to use all my towels to soak up. The shower didn't drain properly, so water was left standing in the base. The lady that checked me out didn't ask about my stay nor did she smile. She didn't seem too happy. Guest like for employees to at least act like they care. Besides that, the room served its purpose.

It was nice and clean this is where I always stay at when we come to a concert! Price is good!Good customer service!

When we got there I waited almost a hour for them to get the room ready. But they said they was going to make sure it was clean. Now my reservation was already in the books I didn’t get there until 8 so how wasn’t my room already cleaned.

This place is understaffed. Its a two person show at this hotel. The staff is friendly but two people can't run a hotel. At night the front desk person has to do everything even if he/she has to leave desk unattended for a while