Comfort Suites Near Casinos

After advertising a pool, there was no water in either the pool or hot tub. Also, my husband left a cross necklace in his room, that was given to him on our wedding day. It was never "found" when he checked out and called immediately. I spoke with the Choice hotel manager, housekeeping manager, and Choice customer service to no avail. One other thing is that you need to recharge your room key every day, inconvenient and extremely dissapointed.

Our bathroom was a bit sketchy and we toyed with complaining about it being that we don’t normally complain but we did and we had our room changed immediately… I’m extremely happy about that… Then the fire alarm went off at 8am… rang for 5 minutes but overall it’s ok.

Was a value option for a stay after a night at nearby Mohegan Sun ******. Check in was quick and easy. Parking was great upon arrival, but struggled to find a spot when returning for the night. Bed was comfortable and room was clean, however the heat/ac unit in the wall wouldnt turn off, and although the room was ok, the entirety of the hallways and elevator reeked of **** (in a non smoking hotel). Despite those issues, its definitely a great value and comfortable stay in the areas of the ******s. It was a 10 minute drive on back roads to reach Mohegan Sun. We would stay here again

No major gripes. Building and room were... dated. $300 for a "jucuzzi suite" (jetted bathtub for one), isnt great value.

I've stayed at this hotel a couple of times. I didn't know about the recent flooding. There was a bit of smell and quirkiness from the recovery of the flood. It was close to ******. Norwich is generally nice. This hotel is near a factory and a highway. So a bit isolated. I had a nice room. Breakfast was a nice spread of cereal, bagels, bread, muffins, waffles, and hot tea, hot chocolate, and coffee. They have a lot of necessities if you leave anything like tooth brush, tooth paste, etc. Vending mschines are nice. I had chips from their little vending area near the front desk.

Requested refund- fire alarm system is buzzing in everyone room, hallway and common areas. Front desk gentleman was great. He let us try out different rooms and each room had loud buzzing noise. He gave us the ******* phone number to help us. ******* representative said we would be receiving a full refund.

I stayed here three months earlier, and at that time in October, they are fire alarm system was making a constant 24 hour noise from the siren that is installed in every unit. You could even hear it in the hallways and you could also hear it at the reception. Back then they said they had a crew working on it. Here we are three months later same noise nothing was done. This time around my TV wasn’t working either. I called immediately and was told that that had to do with the flood however, in the reception the TV was working as well as in other rooms. Nobody bothered to even come and check that out. This could be a decent property if the owners were on top of it a little bit more. I stay there for convenience, but would not recommend us to somebody that spends more than half an hour in the room other than sleeping

Hotel was closed due to a flood a month ago and we were never notified that we had no where to stay for the night. The employee that was there was nice but we should’ve been notified to be able to book somewhere else

DO NOT STAY HERE. FIRST OF ALL THEY NEED TO BE OPEN AND NOT MAKE RESERVATIONS IF THEY ARE NOT GIVEN OPEN.