Best Western Nottingham Derby

Don’t bother booking this hotel!!!!! You can’t trust that you will have a booking as our booking has just been cancelled. This is even after I called the hotel directly to reconfirm. I am so angry please don’t risk staying here.

Booked with holiday extras, overnight accommodation with 2 weeks parking at East Midlands airport for £74.70 which is a great deal as it was more for just parking alone. The hotel just off M1 motorway and a short drive to the airport with plentiful free parking. Reception staff friendly as we booked in and went to our large en-suite room with comfy bed and free fast WiFi. A short drive away there is plenty of pubs and restaurants as the onsite opposite eatery is shut but the hotel are offering meals in a makeshift area.

Were booked in for two rooms, part of a family get together. They cancelled on us with only a week to go. We cannot find anywhere else so our family get together, first in about 2 years or more is ruined. Very feeble apology. Claiming government using the place. I do not believe this. I think they filled up and our booking was a good price and they could get more from a booking made nearer the time. Either way we are left in the lurch with a very feeble apology. Not even a voucher to offer so much off a next visit to a best western as a way to recompense us for our troubles. Nothing. Am absolutely disgusted. I work in the industry and know how customers should be treated. This is not the way.

Absolutely disgusted, just had an upcoming stay in November cancelled as they want to use the hotel to rehouse Afghan refugees! It doesn't matter that we booked months in advance, that this has been planned for a year they obviously don't care about their usual customers. We normally come here once to twice a year but won't be returning again now as it's been made clear our custom isn't appreciated or needed. I'm all for helping the refugees but not to shove everyone else to one side. We will no longer be giving our custom and money to any Best Western

When we arrived we git the offer of someone to carry our bags to breakfast in the morning all the staff are very helpful l and always on hand if needed. I can't wait to go back next year but I'm going to try and get to stay a bit longer amazing hotel.

The receptionist was lovely and welcoming. The room itself was very nice and the beds were very comfortable! The only 'complaint' would be the cleanliness of the bathroom whih was not good (mould on the vents etc.) Overall, the stay was very nice.

Friendly, modern, spacious and very well equipped rooms. Only slight improvement - shower was spotlessly clean but looked very old with lots of ingrained black stains ..

Room was really hot, could not open windows due to road noise. Service was terrible for breakfast, we queued for 30 minutes to get served. Would not stay here again. The hotel was dated. Staff were all good and friendly, especially the guy serving breakfast, he apologised to everyone for the wait.

Check in was very friendly and efficient. We had interconnecting rooms, one twin and one double and the beds were comfortable. The bathroom was a bit dated but shower good. The room faced the M1 motorway but the double glazing kept the sound to a minimum. We ate in the restaurant inside the hotel; choice of food included popular dishes such as tikka masala, lasagne, chocolate brownies. Food good and excellent service from very friendly staff!