Hotel Rosenhof Gmbh

The staff at the front desk in the morning is incredibly kind but the night manager was extremely rude.

Great location. Easy drive to Ramstein Air base. The staff was very friendly and accommodating. The restaurant was cozy and inviting.

Adorable hotel that had just what we needed for our stay to visit our son for the holiday! Nice and quiet. Small shower, but we’ve had worse and didn’t mind. Had a fridge, which was a plus! Recommend to any travelers to the area!

The apar**ent was fabulous!!! Very clean, roomy and comfortable. Grocery and eateries were within walking distance. Train station across the street and yet the area was quiet and relaxing. The only issue was that service was non existent. Towels were changed out 1x a week, however we had to but TP ourselves. The staff was wonderful, but the people that did the repairs was seriously lacking. We had a safety issue with our bed (kept falling apart causing bruises multiple times a night {5x's!!!} for multiple nights {3 nights}). We reported it on Monday afternoon. We were told someone would be by Tuesday or Wednesday to fix it and no one showed until 9am on Friday. By that time we had made the repair ourselves. (By Wednesday afternoon we went out purchased what was needed and made the repairs ourselves).

Has anyone ever heard of a hotel withholding the air conditioning from guests??? Upon check-in, I was told a/c was not included in my price of the room. However, for a surcharge, they would provide me with the remote. ******* and the hotel itself needs to fully disclose this to all guests. Otherwise, it’s a bait and switch! By the way, the rooms are NOT soundproof and you can hear the highway outside the door. Stay away from this hotel…there are others right next door that I’m sure include the air conditioning!

Booking rooms tried arrival two days late they considered us no show gave away our room needless to say they still collected our money but refused to give a room hmm so I’m leaving a bad review experience with management on phone very frustrating to speak in that tone to customer Won’t be staying here again Go to Air Force Inn is room available Best western or Hyatt Hilton gotta be better

Nice and clean place staff was incredible. Highly recommended.

Daria was a great help in finding a taxi.for a unique situation.

Very nice staff , clean room. Privacy was awesome. Thank you.