Lighthouse Suites Inn

The service was terrible. I did not get an ocean view room, they put us in a pet room that smelled like dog ****,the pool jucuzxi and sauna were broken. The whole building was under construction. Men staring and whistling at my daughters , dirty men with hammers and saws. The lady’s at the desk would not give eye contact and when they did they rolled their eyes. They said” it’s too bad that you have that room that’s because you used trip.com” “ you get what you get”. I have never stayed in such a place where the staff felt like they can abuse the costumers. I would like my money refunded or a voucher to stay somewhere else or I will never use this again . We also called the costumer service we booked from in line and they said “ sorry we cannot help you”

Clean and quiet, however maintenance of the facility was lacking. Pool was not available for use, elevator near main entrance was out of service, second entrance automatic doors not working, and limited wi-fi service (none in our room). Heard other guests complaining to the front desk about the wi-fi, staff said they needed to get newer/updated equipment so whole facility had coverage. Wish we knew this before hand as we needed wi-fi, had to resort to hotspot on our phone. Also, the extra lock on the door of our room wouldn’t engage. The price, location, and staff were all good, but experience we had was not that of a 3-star hotel. Hope they make repairs/updates soon.

There was no elevator for 70 year old couple carrying luggage to third floor to room but nice view. No regular coffee in room except decaf.

Fireplace didn’t work. Internet was barely useful, wasn’t given any internet connections at the check-in desk.

Great location close to beach entrance. Unfortunately due to rain both sides of road were flooded, so we couldn’t walk to beach. Not the property’s fault.

Great property right off the beach. Pool area was shut down for renovations so the kids were bummed, but everything else was great

Ran out of caffeinated coffee packets for the rooms. Shower mechanism was a hard pull and shut off. Occasionally could hear people above me, sounded like they were moving things around. Decks were nice; newly rebuilt. Their elevator wasn't working.

Great property right near the beach access. Loved our ocean view room. Large, clean and comfortable. Breakfast was your standard free hotel breakfast and was perfect to start off the day. About a 3 minute drive to the main road with many dining options. Would definitely stay here again.

Walkable access to ocean front over adjacent road. In principle, there are ocean views from rooms on upper floors, but the elevators don’t work, so we opted for ground floor rather than haul luggage up stairs. We reserved a suite with sleeper sofa, since there were three in our party, but when we checked in, the desk clerk made us sign an acknowledgment that the sleeper sofa was not functional, so we had to share the 2 queen beds. One of the front desk staff members was very nice, the other two we encountered were openly hostile. I would not stay there again.