Quail Springs Inn & Suites

They were remodeling during my stay and they had two big storage bins in the parking lot which took up approximately 10 parking places.

The staff was great! But there was no warning that the pool was under construction and the breakfast was awful and extremely limited

It was a nice place clean, good location, friendly persons at the front desk. I can’t say the same about the breakfast was not good at all

Daughter left some things on the desk. Called them at 5:00 to ask about it and they said rooms had not been cleaned yet and they would call us back. I believe they are lying to me because check in at 2:00 and cleaning person was waiting on us to leave room so she could clean. He did not even offer to ask anyone else or offer to go check if items were still in room. Very dishonest.

. Property is under renovation, therefore the “complimentary breakfast” is only available if you walk next door to their other hotel. I walked over one morning to be underwhelmed by a DIY waffle bar and a crock pot of oatmeal. The property is being updated, but the rooms aren’t kept as clean as I’d prefer. The mirrors weren’t clean, there was an hair clog in the shower drain, and there was a used wash rag left draped over the shower curtain rod from previous occupants.

It was dark upon entering. The room had hair and toothpaste in the sink. The floor hadn’t been vacuumed. They gave us another room. It was completely dirty with a plate of food still sitting on the desk. The next room had hair and soap spots all around the sink and vanity. By the fourth room, we were done. Asked for our money back and went down the street to Holiday Inn Express.

This is probably the worst hotel I ever been. The management needs to check the property comprehensively for a minimum standard of hotels. First, the software of the checking system made a wrong explanation that my first night wasn’t paid. Then I gave my credit card to be charged. Within a few seconds, the front desk guy told me that it was paid full previously. The system just didn’t make it right since I showed up past midnight. Second, the hot breakfast options are on the next hotel across from our hotel. Turns out both are under the same group. Mind you, that the weather is below 10 F with lots of wind. Next, the room cards given are not working. So we had to go up and downstairs to check with the front desk. Next, there’s no hair dryers, so the front desk had to check each room to find if there’s a unused hair dryer. Lastly, the wifi is super super slow on the floor we’re on. Only on the first floor is working fine.

Service was very friendly and nice and willing to accommodate with in reason.

Staff was amazing !! Easy check, great room. Pleasant of parking