"This was the best value hotel I stayed at in the Czech Republic. I booked it through Trip.com, and it included free parking and breakfast. Because online payment was non-refundable, the price was very cheap. Although I was overcharged 59 Czech crowns for city tax on-site, contacting Trip.com customer service immediately helped resolve the issue, and the overcharged amount was refunded in cash at the counter the next day. Trip.com customer service is always willing to help resolve problems, which makes me feel at ease."

"Участвовали в спортивном событии с супругом и очень рады, что выбрали этот отель!!! Красивый, чистый, вкусные завтраки!!! Потрясающая идея для выходных в зеленом городке Оломоуц ❤️"

"У меня был большой опыт в отеле Trinity. Расположение очень удобно, всего в 10 минутах езды на трамвае от трамвайной станции и в центре города находится в углу. Сотрудники очень дружелюбны и полезны. Комната пространна, чистая и со всеми основными удобствами. Клинок и подушки очень удобны, но с дубом и отоплением он все еще был немного слишком жарким в течение ночи. I enjoyed the breakfast, it has very convenient start time during the week and weekends and I personally found many things I liked such as fresh bread and jam, pancakes and cakes, as well as cheese, eggs and many aromatic options. I particularly loved the pancakes!! I would stay at the Trinity Hotel again and I recommend this hotel."

"Изменение даты подачи заявки. Я теряю жилье. Очень плохо."

"ОК"

"I stayed in a Junior Suite. The room itself was modern, spacious, and very well equipped, and it felt genuinely premium. I specifically chose this room because of the large bathtub. Unfortunately, the bathtub could not be used at all during the stay because the drain plug did not work. Despite several attempts by staff, the issue was never resolved. The staff openly admitted they were already aware of this defect, which is particularly disappointing when the bathtub is a key feature of this room category. The wellness area was available only in a limited mode. The staff there were friendly but clearly disorganized. What left a very poor impression was being given a dirty towel in the wellness area — something that should simply never happen in a hotel of this level. The lobby bar — if it exists at all — was not available during the stay. The same applied to several other services, always with the explanation “maybe another day.” This creates a strange paradox: you book a hotel, but without services. And this happened during holidays, when most of the city was closed and there was literally nowhere to eat or drink outside the hotel. In such situations, a hotel should compensate for the lack of options in the city — not mirror it. Room service was available only from the third day of the stay. While the food quality itself was good, the absence of room service during the first two days, combined with a closed restaurant and no lobby bar, is a serious failure — especially during a holiday period. Housekeeping was one of the biggest issues. The bedsheet was already dirty upon arrival and was not changed at any point during the entire stay, even though the room was “cleaned” later. From a hygiene perspective, this is unacceptable and hard to comprehend in a hotel positioning itself at a higher standard. Breakfast was modest, with a very limited selection and not particularly fresh pastries. The worst part, however, was the organization: staff were moving metal carts between tables while guests were eating, collecting dishes and creating significant noise. As an almost surreal moment, staff members were also seen taking food for themselves and removing plates from the breakfast area. The biggest disappointment overall was communication — from the initial reservation process to the check-in experience. It felt chaotic, inconsistent, and at times as if the guest was an inconvenience. Ironically, the check-out staff were very friendly, but by then the overall impression was already damaged. Summary: a beautiful, new hotel with excellent rooms, but services, organization, and basic hygiene standards do not currently match the price or expectations. Especially when the city is effectively closed, a hotel should step in and provide services — unfortunately, that did not happen here. A real shame, because the potential is clearly there."

"Расположение очень близко к центру города, полчаса ходьбы есть достопримечательности, очень близко к железнодорожному вокзалу, очень удобно перемещаться и парковаться, внизу есть ресторан с собственной кафе отеля, также очень вкусный и доволен"

"It's very comfortable."

"Все хорошо."