Holiday Inn & Suites Orlando - International Drive South, an IHG Hotel

The hotel is clean, staff are friendly, with premium outlets and supermarket and restaurants within walking distance. Will stay in if travel to Orlando next time.

Good location, can walk to outlet and nearby food areas. Will recommend.

Good location

位置還不錯，靠近outlet，購物很方便

Check in was horrible ! The guy at check in should not be checking people in ! No eye contact at all and the worst part was when he handed the room key to me with nothing to say at all and no eye contact !! Are we in a 3rd world country now?? Where has customer service gone?? After a long disastrous day with the flight , car rental and then this !!?? So unacceptable!! I haven’t stayed in a Holiday Inn for a long long time and this will be the last time !! It’s changed to worse !! No bueno … never again !! You’ve lost me for life !!!

The room is nice, but in trying to include everything within the room, it gets choked up. If someone is by the "kitchen" sink, they have to move for someone else to open the bathroom door, or if you're using the closet or you're sitting on the bed, and someone enters the bedroom, they will hit you. Also, most hotels have a tiled/hard floor area where you separate the "shoe area" from the comfort/living area where you can walk around barefoot or with just socks, but this entire room was carpeted which gave the impression that people would have worn shoes throughout. I got a queen suite (booked a king suite) on the 6th floor. The weather was cold and wet. After getting drenched outside, a warm shower would be nice, but for hot water you'd have to wait a good 3 minutes or more for the shower... for the sink... forget it. Also, wifi ****** up there. Something should really be done about that. Aside from all that pessimism, I did enjoy the room.

Stayed one night property was clean, staff at check in and check out were fantastic no complaints will stay again.

One of the worst experience I had. I reached there at 1:30 in the night and they just tell me that we are booked and cannot give me a room inspite of the fact that I prepaid for the room. This is just pathetic from Holiday Inn. Thanks to ******* they quickly initiated refund

Property location was good for shopping and was in a quiet area. However, some of the staff was very rude and did not provide all the information necessary at check-in. Cleaning was very poor as we had to keep asking for towels everyday and some days although we left around 11am and then took off our DND sigh, no cleaning was done. So upon return from a long day, had to go down to front desk for towels as house cleaning was said to have left for the day and then deal with very unprofessional and rude staff. Clearly some of the staff with the exception of one needs proper training. We rented a suite on top floor so we cud have the pull out sofa for a 5th family member, the mattress was terrible and noisy and we resorted to just sleeping on it as a couch. Signage was poor, the laundry room on the 5th floor was in the ice room and there were no sign saying this. Cost for laundry differed from what was stated on the information sheet. After going to another Holiday Inn immediately after my stay here i noticed a vast difference in their service being much much better.