Hampton Inn & Suites Overland Park South

Had a wonderful stay. The staff was very nice and helpful. The room was large, clean and had a great layout. My husband and kids stayed here for a Chiefs game and we choose to come back because they were so pleased the first time. This will definitely be our hotel to stay when coming to KC

The study was great. However the bed was very uncomfortable. It was very hard. I had to sleep on a chair the second night we were there. Staff were amazing! Breakfast was more than enough. Many options

Made reservation through *******; called 48 hours before originsl check in date and asked to change date to one day prior. ******* called hotel to ger approval and hotel gave it - received updated itinerary, etc. Check in on new, earlier date, front desk staff insisted the changes i made were not valid and that ******* had made an error by "not putting changes in their system", but with confirmation emails and new itineraries with the new date, clearly ******* did make those changes. Staff claimed ******* didnt call front desk, and then changed her story when I pointed out that i had been on the phone and heard ******* talking to the hotel - i heard them typing and say to ******* changes were "all set". Then stadf claimed she was the one who had received the call about changes that i had heard talking to *******, and denied telling them things were taken care of. When confronted about why she didnt immediately admit she knew of the change situation, she then claimed she had "forgotten" about the call feom ******* the day before. ******* did everything correctly and the hotel staff did not, and then lied repeatedly. Joked with other guests that they had "49 open rooms" but wouldnt change my PAID FOR reservation to that night. Canceled rest of weekend and drove 4 hours home in the middle of the night in frustration.

Very comfortable room other than small pillows. Great location, friendly staff.

Safe very friendly and helpful. Hotel very well kept up nice and clean.

Great, even I have late check-in, everything is fast and smooth.

Very nice place to stay and the staff was very friendly!

The staff and the hotel itself was very nice. The area was very safe and close to a few shopping/eatery locations. However, after the six hour drive to this property, we were greeted with highway construction all night. I did not get two solid hours of rest with the constant thud of jack hammers and concrete busting all night from around 8pm until around 6am. I did inform the front desk clerk. The clerk informed me that is a known issue and they would not be giving a discount for the noise as it was th3 highway. I recomment anyone looking to stay at this property NOT stay on the odd numbered side of the building. If they assign a room on that side, request an even numbered room.

Even though we had a short stay the experience was great!