Going to Fiji was on my bucket list of places I wanted to visit. I am so glad we chose Nanuku Resort. The resort provided a once in a lifetime experience for my husband and I as we celebrated our 30th Anniversary. Upon arrival, everyone is greeted with a traditional Fijian Warrior and coconut greeting, which is a picture perfect opportunity. We purchased the all-inclusive meal package, which included breakfast, lunch and dinner daily. The food was fresh, delicious, and the chef customized a special dinner for our anniversary, Three meals were a bit more than we needed, but it was a nice option to have. Again, their customer service shined even when we didn't show up for a meal. The staff would call to ask if we were planning to join, or if we wanted our meal delivered to our room. That was something we weren't expecting and really made us feel special. Besides the location of the property and the gorgeous views of the ocean and the surrounding islands, I would have to say that customer service was outstanding. From the management to the landscapers, each person did whatever they could to make sure you have an exceptional stay. Each member of the staff remembered your name, likes, food choices, and were always available to provide options inside and outside the resort while you were there. (For example, on the second day, our water pressure was very low in the morning. The Assistant Manager, came and introduced himself and asked if everything was okay. I told him about the water pressure, he apologized, and by the time we made it back to the room, the water pressure was at full blast, as well as they brought a complimentary bottle of wine.) Every member of staff treated each person and family as though they were special. Being there for our anniversary, we saw how the staff provided the same experience for families as they did for us as a couple. We appreciated our alone time, but also enjoyed seeing families enjoying a similar experience. We booked through Costco Travel, so there were some additional options as part of our package, including airfare, transportation to and from the resort, resort credits that could be used for spa treatments or other excursions, as well as entrance to the Fiji Airways Premium lounge for the return trip. We would recommend Nanuku Resort for anyone seeking a once in a lifetime experience.
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