Mark Twain Hotel

Great stay! It was really a nice hotel and the area is cozy. Ended up booking the same room for 5 more nights!

Hotel has changed after 5 yrs. We loved this historic looking hotel when we stayed 5 years ago. But now definitely needs some attention. Restaurant is closed and No breakfast offerings at all. Back door needs work. Some rooms are getting redone. But ours definitely needs carpet as pics indicate. Beds not overly comfortable. Sad that this seems to be slipping away. Hope someone can get this back to how it was.

I haven’t been there for years I was once a nice I’m not gonna critique anything about the hotel, except for the two things that really bothered me, number one was the freaking elevator. We used it once it was very slow then it did not work again. I’ve been ill, and I have severe asthma, and the five flights of stairs, after having come back from a for me, and it made me very unhappy, then I go into my room and get into the bed for the first time and I am a comfy bed girl. This bed was completely the opposite. No sleep comfort at all. The pluses were the bathroom was very clean and had really wonderful products in the shower. The shampoo and conditioner and body wash were really nice. I usually stay in pretty nice hotels, and I’m always fair, I will really try and be the elevator was very disappointing, because I could barely make it up there without wheezing and needed my inhaler after, but the bed was a dealbreaker, I want comfort I have health issues that I need a nice bed. Definitely need to do some upgrades. Your parking is great. Your location is nice. Do something to make it even better deal with the elevator put in some comfortable beds.

Certainly didnt ruin the trip, but in the spirit of honesty the elevators were down when we stayed.

I’m disabled. The door next to handicap parking, broken. Had to walk around building, through a dark scary lot, over very uneven concrete, and a hill that’s difficult for me to climb. The front door only opens half way. There’s no luggage cart. There was no communication from the booking company to the hotel. Yeah, you guys! I paid extra for a 7th floor river view and extra towels and toiletries. The desk clerk said top floors have been closed because of pipe damage and flooding and have been for months! I paid EXTRA for a special stay, instead I get whatever is leftover! No choice but take the room, step onto elevator and trip! It doesn’t level with the floor. The room… Curtain didn’t close. It was completely broken! Phone, no dial tone. Bathroom, no soap, no towels. Desk clerk has us try another room. Not him, but us. That room hadn’t even been cleaned! The third room the fan wouldn’t stay on. The bed frame stuck out bruising my shins! The shower had no door just half a glass panel. The shower head too high to reach. I almost slipped through glass trying to adjust it! Everything in bathroom was wet afterwards. The toilet, toilet paper, sink, floor. This hotel is very dangerous!!! Also the first clerk said I could park next to the front door behind the concierge’s vehicle since I’m disabled. Next day new clerk said I can’t. I want my money back! I won’t be booking with them or YOU again!

We stayed at this property 10 years ago and really enjoyed our stay. Sadly things have changed. We arrived and cancelled our stay. It’s gone to pot sadly.

The elevators were slow and or not working Had to use stairs which was ok but there was no one at front desk throughout Just ok ok place Go here if you want the basics with no expectations Outside the lot was slippery after snow & no maintenance

The door by the parking lot was blocked off due to some snow. It was below zero but everyone had to walk around to get in. No shuttle to the civic center. No free continental breakfast.

We got to the hotel late in the evening to check in, waited a half hour in the lobby, no one ever came to the desk. We walked all over the hotel to find someone, there was no one around. Front door not locked, elevators not locked. We were forced to leave there in subzero temps to drive to another hotel. The most awful and unsafe experience.