The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family,
The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via *******, next time do it with us directly and show me a flier with phone numbers,
When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room,
Something that never happened,
Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels,
I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family,
Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .
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