Residence Inn Playa del Carmen

My experience was not very positive, mainly because of the staff at the reception desk, They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement The room itself is really beautiful , clean and confortable ! They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service, The breakfast is underwhelming to say the least, The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast

房間不錯 早飯不太好吃 其他都還可以吧 東西比較貴

The hotel only includes one bottle of water for the entire stay. And there is no restaurant on site, so you need to got out for lunch or dinner.

We have been here for over a month and wouldn’t change anything. Clean and new. Great front desk staff and housekeeping. Fresh breakfast everyday.

Nivel facilities

I stayed here two days. It is not cheap, restaurant/breakfast is basically nothing. You won’t find pancakes, or anything but yougurt and fruit. The rest is ok. My first night AC didn’t work so we moved to another room. Second day animals were on the kitchen. Two room switches in two days. Keep in mind I was always out and only came here to sleep. Staff doesn’t care. Very inconvenient to arrive. Best thing is closeness to Xcaret. Does not compare to any other Marriotts. Waste your money on something better.

This hotel has 24/7 staff on property and no time limit to check in which was great because we ended up arriving to the hotel until 1 AM. Many hotels have a time limit (usually 11 pm or midnight), but that’s not the case. It was clean, the staff was friendly, the breakfast was good, there was enough parking, and the location is very good.

Best part of the hotel was the bar and bartenders- They should invest more money in that area to make it even better. Overall great experience.

Staff was great, excellent English. Breakfast was so good. The pool on the roof was such a relaxing addition. We enjoyed a great vacation.