The Carmen Hotel - Ocean Front

This AWESOME hotel is so much better than 4 stars! The love of my life and I were greeted by the most wonderful check in host! Her name is Lupita! She was so sweet and kind and made checkin the most pleasant ever! Words alone cannot even describe our room! EVERYTHING was PERFECT! We were looking for a beachfront property with also a nice pool and the rooftop pool and restaurant here also deserves 6 stars! If you are a couple you are wasting your time by staying anywhere else but here in Playa Del Carmen!

Great

Our stay was incredible. The property and rooms are very trendy. Location was amazing directly on beach and just off the entertainment district. I would book this hotel again. Josealina at the front desk was especially worth shouting out. Her service was unparalleled and communication excellent. A++

Overall this was a mediocre facility. The staff members were super friendly but the beach area was rather disappointing. Several boards on the deck needed repair. The hotel itself was not noisy but several bars just up the street played music well into the night.

The boutique hotel was ocean front and near the night life and shopping plazas. The hotel staff, Jupita, Felipe, Luca, Dracmara and so many more that I can name were extremely helpful and assisted me with my travel day trips and even transportation to the airport.

This place was absolutely amazing! The staff was exceptional, and the Manager Yuri went above and beyond to make our stay wonderful. The views from the room are breathtaking as this resort is right on the ocean and near all the shops and eateries on 5th Ave.

I booked a standard king room. I was assigned to room 200 or 201 cant remember. Which was a dirty room in the end corner of the hall. Strong mildew smell. Immediately went to the front desk to ask to be moved to a different room. I was told there was no more rooms and they would send house keeping up to check out the smell. I went on ******* and the hotel site directly, low and behold a room was still available. Same exact room I originally booked. I inspected the room further. There was mold on the shower head. Stained sheets. Bug on the pillow. Counter tops did not look properly wiped. Floor was not mopped. Couch had little pieces of what looked like dirt on it. Went back down to the front desk and was told they have to reach out to their supervisor to switch me rooms. He told me I would not be charged for moving rooms. Well I certainly hope not considering the first room was atrocious due to no fault of my own. Man at the desk went to check out the new room before assigning it to me. I get to the new room 204, smells like housekeeping sprayed air freshner to mask the smell. Wasnt as bad as the first room though. The room was in much better condition than the first room but still not the best. Needless to say I ****** it up. There was no hot water when taking a shower. Walls were paper thin, I could hear the people in the room next to me snoring. Noisy at night due to area. (Not hotels fault) PROs Staff was friendly. View on rooftop beautiful, good location.

Room was great. The only thing was the toilet area. It was so tiny, it’s like hitting on your face on the door lol but overall great location and friendly staff. Would stay here again

Put the correct address it’s wrong on the page web we look difería taxis and nobody can find the address , take us 2 hrs to find the correct address