The hotel online looks amazing but unfortunately does not live up to expectation with aircon that does not work, no hot water in the morning, bad smells from bathrooms, broken items in room and dangerous items such as bare electrics and rusty nails sticking out. The manager will say its in a national park and therefore this acceptable, but if this is the case they should make you aware in advance that some items may not work, and at 490 euros a night you would expect at least a safe environment. The kids play area had a sign to say enter at your own risk, not surprising when you see rusty nails and numerous elements that could hurt your child. On top of this a poor front of house service, (excluding the restaurant who were great), where the manager makes excuses and the team just need a little more training, as at times looked and acted a little lost and were ineffective. Overall can see why people are tempted to stay and is a great idea, but needs inves**ent to bring it up to a safe standard, especially with kids, and also a level where things work, is clean and with a service where complaints are not just shrugged off. Very disappointed and would look at other hotels around this location before booking this one.
Перевести