Hotel San Martin Popayan

I have never written a negative review before now, but I had such a frustrating experience I feel it is important to share. As a seasoned global traveler, rarely have I witnessed such a disorganized state of affairs as I found in Hotel Casa Santa Domingo. A warning to all travelers who need to use their room on the day that this hotel cannot provide a smooth transition between its rooms - even when you have paid an extra $194 for an upgrade to ensure it. I was forced out of my room promptly at noon and not given access to my new room until after 3 pm. I was offered the bustling hotel entrance for my private Zoom meeting as there was no quiet place to offer me when I needed it most, including my own room. I only paid the upgrade to be in a better room thinking it would be a smooth transition. Had I known I would be evicted at noon, I never would have paid it. Won’t be making the mistake of upgrading here again. On a more positive note, the property is a museum

this hotel is very 80s, a bit worn around the edges and junky even, there is a pool table in the lobby and one of those awful fake suites of armor, the art is very 80s but of the three hotels I have stayed in this trip do to availability because of Holy Week this is the one I would stay in again.

You should visit to Popayán, I like this hotel has a goof location! It’s near to downtown and a good restaurants. You can use the gym! It is nice! In general people are friendly and helpful. The hotel has a parking, pool and room service!

A long awaited trip to visit family. 30 years in the making. Great place and near everything. The staff went above and beyond to accommodate my Wife and Sister and even up grated the room free. Great restaurant in the hotel and flowers everywhere. Will recommend. I.L.I. I Love It…… I must commend the staff that made that place one of the best overall and I have being in 23 countries. I.L.I.

Ok, good location. Room service food not very good.

Friendly people

The hotel didn't have a/c so we asked for a fan. You can open the windows because the temperature was lovely. But it's annoying because of the sound of the cars. The rest was ok, the pool wasn't available during my stay

Room description said 800 square feet. The room was at most 300 sq feet

Good and friendly service