Club Tropical Resort

Customer service is shocking. Would not recommend. We couldn’t stay here due to the cyclone they had no running water and no bottled water in Cole’s. We were told this on prior to boarding our flight there. So we needed to book last minute in cairns. This hotel have not refunded me ignoring my emails and phone calls. Do not stay here would not recommend they are not helpful or friendly

Location was perfect and convenient, next to restaurants, main shopping, wharf and Anzac park. The whole Guest Services Team were so friendly and always available. We enjoy the pool, a water garden and our room with fully equipped kitchen. We highly recommend to stay in this wonderful Club Tropical Resort. Natalie and Allan Sydney, NSW

Rooms facing Macrossan St get loud noise from Courthouse Hotel live music. Starts at 9.30am on weekends and runs till very late at night, around 10pm. Makes room very unpleasant.

First class prices, third class standard. Great location if you want to be in the thick of it, however, our room was dirty, and incredibly noisy. We were directly across the road from the pub on New Year’s Eve with live music until 2am. When we requested a change of room we were rudely advised to pay a $100 cleaning fee. When we challenged this we were told to go through *********** who did their best but also advised the same. The venue did not seem to be interested in ensuring we were looked after. Very disappointing given the price. Ended up bailing and moving elsewhere which was cheaper and much nicer.

fantastic location, staff were super friendly and very helpful. Lovely studio apar**ent, will stay there again!

We have stayed at Club Tropical many times over many years , we would not consider any other accommodation. Sure there are things that are looking a little tired , but nothing compares to the location and their amazing staff who go above and beyond to make sure your stay is great. Special thanks Gisela and Fiona See you next year !!!

We requested a quiet room and dealt with Giselle, who was very helpful and accommodating. Our room looked directly on to a water feature pond, no traffic noise at all, given the location. Kitchenette on balcony had everything we needed to be self sufficient. Lovely pool and the location was amazing. Rooms are tired and could do with an update but we thoroughly enjoyed our time here. Thanks Giselle 😘

Property was tired and in need of re vamp. Pool not inviting and old. Lifts were antiquated

CONS- Big place with no lift above 2nd floor. Rooms are big but old and tired now. Bathroom are interesting. Room layouts odd. Looks like these places are owned by others and rented out PROS - Location location location Underground parking. Kitchenette. Pool and sauna.