Chic & Basic Gravity

Our family reserved 3 rooms and arrived on a very early flight . Jose was kind enough to get 1 of our rooms ready within an hour so we could at least wash up, rest for a bit, and refresh before going out for the day. He continued to take care of us throughout our stay with anything we needed, while being extremely kind and personal. He is an excellent representative of the quality and care the hotel offers. We also liked the ambiance of the hotel. It was nicely lit and decorated in a fun, eclectic, and relaxing fashion. Our room rate included the breakfast which was an amazing spread with much variety, highly recommend. Location was central, easy walking distance everywhere. Small disappointment was lack of gym. I know we walk around alot but it would’ve nice to have the option as my husband and son like to exercise quite a bit. In addition, the TV lounge room which can be nice for teenagers/kids to use while waiting for our rooms to be ready was rather plain in terms of interior design, just gray concrete walls, as opposed to the interesting and colorful designs of the rest of the hotel. This is just an observation, I would definitely recommend this hotel and would come back again.

Very good service

신혼여행으로 다녀왔습니다. 위치 : 렐루서점 3분거리 , 상벤투역 10분정도, 마트 5분 서비스 : 직원분들 매우 친절하세요. 호텔 분위기가 살짝 힙해요. 조식 : 리스본에서 먹어본 조식들보다 훨씬 다양하고 맛있었어요. 조식은 추천드립니다. 가격도 저렴하고 방음도 너무 좋았습니다. 가성비 숙소로 최고입니다.

Situación excelente, servicio fantástico.

這間酒店去各景區非常方便，酒店也很新及乾淨

Nos ha encantado! Habitación preciosa y muy confortable. Desayuno y servicio impecable, volveremos!

Upon arrival, was underwhelmed by the staff…not very friendly or welcoming. When we saw our room which was a “garden view” I was shocked to see what looked like a war zone…there was no garden view to be seen. Called the reception three times yet phone kept disconnecting every time they answered. Finally someone came up to our room to ask if everything was ok, I shared my disappointment and was told they agreed with the lack of view and would try to find a different room. We were moved to the first floor which was no better but were promised a better room the next night. Needless to say, we did not sleep in what felt like a dungeon room but were moved to the fourth floor for night number two. This room was better but were surprised that no one asked us about our room etc. We asked for directions to the port and the staff were not exactly warm or helpful. The room smelled musty, especially the bathroom! On our final night, we called down to the reception to ask if they had a scale to weigh luggage and were told they would call back to let us know. No one called back! When we checked out this morning, we were asked to pay for the city tax and that was it…the service and lack of professionalism at this hotel was extremely disappointing!!

Clean room but minor things that wish were included in amenities, such as conditioner body lotion and slipper.

The staff was extremely friendly. The rooms were spacious. My next time in Porto, I would stay there again.