Sheraton Norfolk Waterside Hotel

Несмотря на то, что расположение прекрасное, этот отель стал жертвой стандарта Covid. В основном они практически не предоставляют услуг, не проводят уборку, не обслуживают номер, не могут даже обеспечить комнату достаточным количеством кофе с надбавкой к цене в 20-30%. Кроме того, вы должны платить 13 долларов в день за парковку на территории, на которой они припарковывают свои шаттлы, поэтому на стоянке будет еще меньше. Сначала я подумал, что приятно найти воду и чай в холле, но вскоре обнаружил, что чай не меняли, он старый и кислый. Кроме того, завтрак, предлагаемый в ресторане, невероятно дорогой.

Location is awesome, the waterfront view is beautiful! Lots of food options available within walking distance. Only downside was that the housekeepers busted in my room at 10am without knocking or saying who they were an hour before checkout. Very jarring, I understand misunderstandings happen, but that was very unprofessional way to go about it.

Our stay was great! Close proximity to the event that we were attending, dining, surrounding walkable areas etc. The staff was great and the harbor view from the room was remarkable! Thank you so much we will be back again.

Nice hotel but the restaurant is not the best. Staff was friendly. Parking is $35 per night. If I knew that I would have stayed somewhere else in town. Charged twice for incidentals, never did receive a strait anwser why. Hopefully it will be refunded.

The hotel was nice and the staff was great. I didn’t know about the $35/day parking until I arrived. Other than that it was great!

The key card system was down the entirety of our stay, we had to be escorted to our rooms anytime we left and came back. We had 4 rooms booked for work travel. We complained to the front desk that there should be some resolution, room comps, free parking something. We were given a $10.00 voucher for the restaurant. Charged full price for our rooms and parking. A real disappointment that there was not more of an effort on the hotel to make it right. Needless to say we will not be booking a stay at the Sheraton again.

They overcharged my Visa card. I have reached out to them several times and received no response. Valet was $30-33 a night ( I can’t remember the exact amount ) but I was charged the price for a room instead of the valet prices. Will never go back to this hotel. This don’t include getting a room that took the refrigerator hours to start working and having a tv that didn’t work. We had to take 3 days of luggage and move to another room. Well they did give us free breakfast passes that we did not used because majority of the things they had was pork besides the cereal and fruits and we do not eat pork.

The hotel is beautiful and clean. The staff was very friendly and helpful especially Donovan.The problems I had were the parking $20 per day in a garage you have to walk to or valet parking for $25 per day. Breakfast buffet was $18.95 per person for mediocre food. With almost paying $200 per room you would think there would be something included besides wifi that we didn't use.

The location of the property was great. Personal very friendly and professional. Keep the good work